Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Staff Cloud Platform Engineer
Location: Hungary
Level: P4
Timezone: 1st shift (local time)
Position Overview
We are seeking an experienced and highly influential Staff Cloud Platform Engineer to join our IT organization. This role sits one level above Senior and is designed for a seasoned technical leader who drives cloud platform strategy, defines standards, and leads complex, cross-team initiatives.
As a Staff Engineer, you will architect, build, and evolve scalable, secure, and highly available AWS platforms that underpin the company’s corporate infrastructure. You will operate with a high degree of autonomy, influence technical direction across teams, mentor engineers, and partner closely with DevOps, security, and application teams to ensure reliable, efficient, and well-governed cloud environments.
Key Responsibilities
Architect, design, and lead the implementation of scalable, highly available, and secure AWS cloud platforms.
Define, implement, and maintain infrastructure using Infrastructure as Code (IaC) methodologies, with a strong emphasis on Terraform.
Design, maintain, and evolve Terraform modules, standards, and best practices used across the organization.
Manage and scale multi-account AWS environments using AWS Account Factory for Terraform (AFT).
Design and operate event-driven and serverless architectures to support modern application and platform needs.
Build and maintain automation and internal tooling using Python, JavaScript, Bash/Shell, and IaC.
Define and champion Git best practices, including branching strategies, pull request workflows, code reviews, and version control standards (GitHub preferred).
Design, implement, and maintain CI/CD pipelines, ensuring fast, reliable, secure, and repeatable deployments.
Embed code quality, testing, compliance, and security controls into build and deployment workflows.
Evaluate, integrate, and operationalize managed AI and generative AI services within cloud platforms, ensuring security, scalability, and compliance.
Leverage AI-assisted tools to improve infrastructure automation, reliability, incident response, and developer productivity.
Define standards, patterns, and guardrails for the responsible use of AI services across cloud infrastructure and CI/CD pipelines.
Partner with security, legal, DevOps, and application teams to ensure safe, compliant, and cost-effective adoption of AI capabilities.
Lead incident response, conduct root cause analysis, and drive long-term reliability and resilience improvements.
Influence cloud architecture, standards, and policies across teams and business functions.
Provide technical leadership through mentorship, coaching, and architectural guidance to engineers across the organization.
Lead major and complex initiatives, delegating work as appropriate and reviewing deliverables to ensure alignment with organizational standards.
Stay current with emerging cloud technologies and industry best practices, applying them pragmatically to improve platform capabilities.
Participate in an on-call rotation to support critical infrastructure.
Perform other duties as assigned.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
Typically 8+ years of related experience in cloud infrastructure, platform engineering, or DevOps roles.
Advanced, hands-on expertise with AWS, including compute, networking (VPCs), serverless technologies, and messaging services (e.g., SQS, SNS).
Deep experience with Infrastructure as Code, particularly Terraform; familiarity with AWS CloudFormation.
Strong programming and scripting skills in Python, JavaScript, and Bash/Shell.
Proven experience designing and maintaining CI/CD pipelines, preferably using GitHub Actions and AWS-native tooling.
Strong understanding of cloud security, networking, system design, and operational best practices.
Demonstrated ability to solve complex technical problems independently and lead initiatives with broad organizational impact.
Excellent communication skills, with the ability to influence and collaborate across teams and functions.
Preferred Qualifications
Cloud certifications such as AWS Certified Solutions Architect (Professional) or equivalent.
Experience operating and supporting large-scale, multi-account AWS environments.
Experience defining platform standards used by multiple teams.
Familiarity with integrating managed AI or generative AI services in cloud environments.
Experience evaluating emerging technologies and applying them pragmatically to production platforms.
Prior experience mentoring engineers or acting as a technical lead on complex initiatives.
Additional Information
Working Hours: 9:00 AM – 6:00 PM CET/CEST (first shift), supporting global platform operations.
On-Call Support: Participation in a shared, rotational on-call schedule is required.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
