Role Description
As a Staff Capacity Planner, you will play a vital role in shaping and optimizing the infrastructure strategy for Dropbox's products and services. You’ll use your expertise to lead impactful projects, drive cost efficiency, and create robust capacity plans to support our 800M+ user base across multiple product categories. You’ll be crucial in areas such as strategic capacity planning, cost optimization, and large-scale hybrid cloud infrastructure management. Your efforts will help maintain the stability and performance of our services while supporting long-term growth and cost efficiency. You will have a major impact on the future of Dropbox’s infrastructure, helping drive scalability, reliability, and cost efficiency. You’ll gain exposure to senior leadership and the opportunity to lead high-impact projects. This role offers a dynamic, collaborative environment where you can advance your expertise, contribute to innovative solutions, and build strong relationships across the organization.
Responsibilities
- Lead Capacity Planning and Cost Efficiency Strategy: Own the strategic roadmap for capacity planning and cost optimization across all Dropbox products. Drive the conceptualization, development, and execution of initiatives in partnership with key stakeholders across platform, product, and infrastructure teams
- End-to-End Demand Planning: Conduct in-depth analysis of usage patterns, growth forecasts, and business requirements at the product level. Translate these insights into platform and infrastructure needs and create comprehensive plans for build/buy strategies and execution
- Champion Cost Visibility and Efficiency: Own cost transparency efforts and drive efficiency improvements across private and public cloud environments, improving gross margin
- Develop TCO Models: Design and maintain Total Cost of Ownership (TCO) models for key platform components (e.g., storage, compute) and product surfaces (e.g., FSS, Dash) to support informed decision-making
- Oversee Large-Scale Infrastructure Migrations: Lead projects related to the migration of data and services across private and public cloud environments, ensuring minimal disruption and optimization of cost and performance
- Manage Cross-Functional Relationships: Serve as the primary point of contact with physical infrastructure teams (e.g. supply chain, data centers, network, hardware engineering) and software infrastructure teams (e.g. storage, compute, ML). Collaborate closely with finance and product teams to influence capacity planning and alignment
Requirements
- Bachelor’s degree in Computer Science, Industrial Engineering, or a related technical field, or equivalent practical experience
- Minimum of 7+ years of hands-on experience in capacity engineering or a related field, focusing on designing, forecasting, and scaling infrastructure to support high-demand, large-scale environments
- Advanced proficiency in SQL and data modeling for analyzing large datasets and generating insights to support capacity planning and infrastructure optimization
- Strong experience in designing and implementing scalable systems and solutions, including storage, compute, and network infrastructure. Ability to architect end-to-end solutions for complex capacity challenges
- Experience with AWS services and architecture, including but not limited to EC2, S3, RDS, and VPC, to support capacity planning and infrastructure management in cloud environments
- Experience in cloud FinOps with strong capabilities in cost modeling, TCO analysis, and cost optimization for cloud and data center environments
Preferred Qualifications
- Strong coding proficiency and experience with data engineering tools (e.g. Airflow, Databricks) to build scalable data pipelines and logging infrastructure to support capacity planning
- Experience managing and optimizing large-scale environments running both private and public cloud infrastructure
- Experience with operations research, mathematical optimization, and applying AI or machine learning to improve capacity planning
Compensation
US Zone 1
This role is not available in Zone 1
US Zone 2
$212,700—$287,700 USD
US Zone 3
$189,000—$255,800 USD
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What We Do
We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.
Why Work With Us
We believe people do their best work when empowered with autonomy and harmony, and we understand there’s no substitute for human connection. Our Virtual First model combines the flexibility of remote work with the power of in-person collaboration to create the best of both worlds: a distributed workplace, anchored in community.
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Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
