Staff Business Systems Analyst – Go-to-Market (GTM) Systems - Remote EMEA

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

We are seeking a Staff Business Systems Analyst to join our team and play a pivotal role in driving the success of our Go-to-Market (GTM) Systems team. This role will be instrumental in optimizing processes, improving data quality, and ensuring seamless integration across multiple business functions, including Sales, Marketing, Revenue Operations, and Customer Success.

As a Staff Business Systems Analyst specializing in GTM technologies, you will collaborate with stakeholders to analyze business challenges, define solutions, and lead implementations that drive revenue growth and operational efficiency. If you have experience with business process automation, system integrations, and data-driven decision-making, we want to hear from you!

Key Responsibilities:

• Act as a strategic partner to business leaders in understanding and optimizing Sales and Marketing processes, Customer Success workflows, and Revenue Operations.
• Lead end-to-end analysis and optimization of critical business processes, ensuring alignment with organizational objectives and scalability.
• Collaborate with cross-functional teams to design and implement solutions that enhance operational efficiency and customer experience.
• Serve as the subject matter expert in system integrations, workflows, and data management.
• Own and document business requirements, user stories, and functional specifications for system enhancements and process improvements.
• Identify opportunities for process automation and efficiency using low-code/no-code platforms and integrations.
• Partner with IT and Engineering teams to ensure seamless integration across various platforms and business units.
• Champion data governance and compliance, ensuring system data integrity and security best practices.
• Stay updated with industry trends and emerging technologies to proactively recommend enhancements to the GTM tech stack.

Qualifications:

• 6+ years experience as a Business Systems Analyst, or GTM Systems Analyst in  SaaS or technology-driven organizations.
• Deep understanding of business processes across Sales, Marketing, and Customer Success.
• Experience with business process modeling, data analysis, and translating complex business needs into technical solutions.
• Strong problem-solving skills with a proactive approach to addressing business challenges.
• Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.
• Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously.

Preferred Skills:

• Experience with CRM systems such as Salesforce and CPQ solutions.
• Hands-on experience with low-code platforms, system integrations, and API-based workflows.
• Strong analytical skills and familiarity with reporting tools such as Tableau, Power BI, or Looker.
• Familiarity with Agile methodologies and experience in project management.
• Understanding of change management principles and best practices.

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.