About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
THE ROLE
We’re looking for a Staff Business Operations professional to take on a senior-level operational and strategic role embedded within our Product and Engineering organization. This is not a coordinator or execution-only position — it’s a high-impact IC role for someone with the experience and judgment to shape how the org operates, not just run within it.
You’ll work directly with senior and executive leadership, lead complex cross-functional initiatives, and own the frameworks and mechanisms that help the business plan, execute, and make great decisions at scale. High visibility and whole-org exposure from day one.
WHAT YOU’LL DO
Lead Strategic Cross-Functional Initiatives
- Partner with senior leaders across Product, Engineering, Marketing, Finance, and Analytics to jointly solve complex business problems and develop scalable solutions
- Lead initiatives end-to-end — from initial hypothesis through recommendation to full operationalization
- Act as the connective tissue between leadership, product, engineering, design, marketing, and sales
- Anticipate risks and challenges before they surface and drive resolution with clarity and urgency
Design and Scale Operating Models
- Design and implement frameworks, operating models, and decision-making structures that drive excellence across the product organization
- Own and continuously improve planning, intake, execution, and review cadences
- Optimize tools and workflows and ensure teams are equipped to use them effectively
- Balance rigour with speed — build processes that help teams move faster, not slower
Enable Executive Decision-Making
- Create clear, decision-ready reporting on progress, risks, and outcomes for senior and executive stakeholders
- Distil complex information into sharp narratives — what’s happening, what it means, what we should do
- Proactively surface issues with full context and a recommended path forward
Drive Insight and Continuous Improvement
- Define and track meaningful operational and business metrics aligned to strategic goals
- Translate data into insights that drive action, not just reporting
- Identify improvement opportunities across the organization and see them through from diagnosis to implementation
WHAT WE’RE LOOKING FOR
- 8-10+ years of experience in business operations, strategy, or a related field — with meaningful time embedded in a product or engineering organization
- A confident, adaptable communicator who can hold the room with engineers and executives alike
- Operates independently in ambiguity, drives outcomes without being directed, and knows when to escalate vs. when to just solve it
- Demonstrated ability to design and implement operating frameworks, not just execute within them
- Exceptional follow-through — you have a system, you’re relentless about closing loops, and stakeholders trust that you’ll deliver
- Organized and highly proactive — you manage up naturally, keep leadership informed ahead of the ask, and operate with a high degree of ownership
- Experience working in fast-paced, high-growth technology environments
- Bachelor’s degree in Business, Operations, Engineering, Computer Science, or a related field. MBA is a plus.
- Experience with Atlassian tools (Jira, Confluence) is a plus
COMPENSATION & BENEFITS
Base Salary: CAD $110,000 – $125,000 per year, plus annual bonus• Total compensation determined based on experience and qualifications
- Medical, dental, vision, life, and disability coverage
- Paid parking
- Paid holidays and PTO
- Stock options
- Casual, high-energy work environment
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- Bachelor's degree in a relevant field such as Business Administration, Operations Management, Engineering, or Computer Science
- 4-6 years' experience in product management, operations, project management, or a related field
- Experience in cross-functional collaboration
- Effective communication skills
- Leadership skills to lead and motivate teams
- Familiarity with the industry and products
- Adaptability and ability to thrive in a fast-paced environment
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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