The AI Innovation Team at Mural is pioneering how generative AI transforms visual collaboration and decision-making. We’re a remote-first group of engineers, designers, and product thinkers focused on helping teams work together more effectively. Our goal isn’t to replace human creativity. It’s to amplify it, building AI that enhances how people align, communicate, and make decisions visually.
YOUR MISSION
You will design and build the core AI systems and platforms that enable Mural’s next wave of agentic, AI-driven collaboration experiences.
Rather than building isolated AI features, you’ll work on the core backend systems that power Mural’s agent platform, including agent orchestration, durable execution, contextual memory, tool integration, observability, and evaluation. Your work will enable intelligent agents to reason over product context, act on behalf of users, and operate reliably and safely at scale. Our stack at Mural includes Azure OpenAI, React, Node, MongoDB.
WHAT YOU'LL DOBuild the core backend systems that power Mural’s agent platform, including orchestration, durable execution, tool execution, memory, observability, and evaluation infrastructure
Design scalable services and APIs that allow AI agents to retrieve context, coordinate multi-step workflows, interact with Mural data, and act reliably on behalf of users
Develop the agent memory layer, including systems for conversation context, product context, retrieval, summarization, compaction, and long-term context management
Create infrastructure to monitor, debug, and improve agent behavior through traces, metrics, feedback loops, and offline evaluation
Translate complex, open-ended product needs into clear backend architectures, service boundaries, data models, and implementation plans that align technical capabilities with user value
Help define the technical direction for agentic AI at Mural, contributing to long-term architecture and strategy
Champion engineering excellence, mentoring others and establishing best practices for building reliable AI systems
Contribute to team growth through hiring, process improvements, and fostering a culture of curiosity, collaboration, and inclusivity
7+ years of software engineering experience, with strong expertise designing, building, and operating reliable production systems, scalable services and APIs, and well-defined system architectures
Experience designing and operating distributed systems for complex workflows, including orchestration, asynchronous processing, job execution, retries, event-driven architectures, long-running processes, and failure recovery
Familiarity with AI, LLM, or agentic systems, including concepts such as tool use, context retrieval, evaluation, or model orchestration
Strong focus on production quality, including observability, reliability, testing, security, maintainability, and incident response
Strong communication skills, with the ability to produce clear technical documentation and collaborate cross-functionally
Experience working full stack or collaborating closely on product-facing frontend experiences
Deeper AI/ML experience, especially with LLM evaluation, experimentation, embeddings, retrieval systems
Experience with knowledge graphs, graph-based data modeling, entity resolution, or relationship-aware retrieval systems
The base salary + variable pay for this role ranges from $181,000 - $226,000 + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. .
Equal OpportunityWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- 7+ years of software engineering experience
- Designing, building, and operating reliable production systems, scalable services and APIs, and system architectures
- Designing and operating distributed systems for complex workflows (orchestration, async processing, retries, long-running processes)
- Familiarity with AI, LLM, or agentic systems (tool use, context retrieval, evaluation, model orchestration)
- Strong focus on production quality: observability, reliability, testing, security, maintainability, incident response
- Strong communication skills and ability to produce clear technical documentation and collaborate cross-functionally
- Experience working full stack or closely with product-facing frontend experiences
- Deeper AI/ML experience, especially LLM evaluation, experimentation, embeddings, retrieval systems
- Experience with knowledge graphs, graph-based data modeling, entity resolution, or relationship-aware retrieval systems
What We Do
Mural is a collaborative intelligence company. We connect teams to unlock their potential, increasing the innovation capacity of the enterprise. Mural creates a culture of effective collaboration — where everyone is connected, contributing, and empowered to deliver business-driving outcomes. The Mural Collaborative Intelligence System™ centers around a digital whiteboard collaboration space, where teams work together in real-time or asynchronously. Consulting, innovation, product, information technology, and executive leadership teams collaborate visually with Mural, using guided visual methods and Facilitation Superpowers™ features to connect and innovate. Joining forces with the LUMA Institute, Mural is also transforming how teams work together with a mission to introduce millions to collaboration design. Collaboration design is a new discipline that brings relational intelligence and psychological safety to group interactions — taking aim at isolation and disconnection and helping teams solve problems together with playful, provocative methods of visual thinking. Coming in late 2022, Mural aims to launch the Collaboration Design Institute™ (CDI). The CDI™ will offer training, curriculum development, certification, research, and consultation for professional collaboration designers. Mural is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, Microsoft, GitLab, Steelcase, Thoughtworks, and Atlassian.
Why Work With Us
Every day, we work together in a product that’s designed to cultivate creativity, empathy, and open-mindedness. We are committed to building a team where people of all races, genders, and orientations feel seen, heard, and valued. We strive to be the most equitable employer out there. Come join us and see what it’s like to grow with a diverse team!
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