We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Location / Logistics: Remote position in US with some travel required
Position Summary
We are seeking a Staff Analyst, Product Analytics to serve as the senior individual contributor and technical authority for the analytics that drive member engagement, appointment scheduling, and clinician capacity utilization. This role owns the hardest analytical problems in the funnel — why members can and cannot be reached, what channel and cadence actually moves a member to schedule, and how appointments should be sequenced against a constrained and geographically distributed clinician network.
As a Staff Analyst, you will operate at the same level of scope and impact as a Senior Manager but through technical depth and influence rather than direct reports. You will set methodological standards, mentor analysts across the function, and partner directly with product, engagement operations, clinical network, data science, and engineering.
Roles and Responsibilities:
- Own the analytical model of the outreach-to-completed-encounter funnel end to end: list availability, contactability and right-party contact, connect and conversion rates, appointment scheduling, cancellation and no-show behavior, reschedule recovery, and final encounter completion
- Serve as the technical authority for channel and cadence strategy — quantifying the marginal value of each additional attempt, the substitution effects between outbound call, SMS, email, IVR, direct mail, and digital self-scheduling, and the point at which continued outreach produces diminishing or negative returns on member experience
- Design and interpret experiments on outreach treatments (contact cadence, script and messaging variants, incentive structures, self-scheduling flows); where randomization is not feasible, select and defend the appropriate quasi-experimental method (Diff-in-Diff, propensity score matching, instrumental variables, interrupted time series, regression discontinuity on assignment thresholds)
- Build and own the analytics engineering layer for engagement data in dbt — contact attempt event models, member-level funnel state, agent and vendor performance, appointment lifecycle — with version control, testing, and documentation sufficient for other teams to build on without re-deriving definitions
- Partner with data science on propensity-to-schedule and contactability models: define the target variable, own the offline evaluation and fairness assessment, and design the operational test that determines whether the model beats current list prioritization in production
- Analyze scheduling density, appointment lead time, geographic coverage, and clinician capacity utilization to identify where supply and demand are misaligned, and quantify the tradeoff between routing efficiency and member scheduling preference
- Measure engagement equity across member populations, applying population health and SDOH frameworks to identify which cohorts — rural, dual-eligible, limited English proficiency, no reliable phone, high social vulnerability — are systematically under-reached, and size the closable gap
- Build and maintain the Power BI reporting that engagement operations and product leadership run the business on, with clear separation between operational monitoring and analytical deep dives
- Develop ROI and capacity models that translate outreach investment, agent hours, and vendor spend into projected completed encounters, and use them to prioritize the analytics and product roadmap
- Set methodological standards for the broader analytics function and mentor analysts on experimental design, causal inference, and analytics engineering practice without formal reporting authority
- Advise senior leadership on engagement strategy, translating technical findings and their limitations into recommendations executives and operations leaders can act on
- Ensure outreach analytics reflect TCPA, HIPAA, and member contact-preference constraints, and that measurement of agent and vendor performance holds up under compliance and audit review
Basic Qualifications:
- Bachelor's degree in a technical field (Statistics, Data Science, CS, Engineering, Economics, Epidemiology/Biostatistics, or related)
- 7-10 years of experience in product analytics, data science, or quantitative marketing/engagement analytics
- Demonstrated ownership of a major analytical domain end to end, including setting definitions others depend on
- Advanced SQL and strong proficiency in Python or R
- Experience with dbt (or similar analytics engineering frameworks) and Git-based development workflows
- Deep experience with experimental design and causal inference, including sound judgment about when each method is appropriate and where it fails
- Experience partnering with data engineering teams on pipeline design and data quality
- Track record of influencing technical direction and mentoring analysts without formal management authority
- Ability to tell compelling stories through data and articulate technical information to non-technical and operational audiences
Preferred Qualifications:
- Experience with contact center, outbound dialer, CRM, or marketing automation data (e.g., Genesys, Five9, Twilio, Salesforce)
- Experience with survival analysis, uplift/heterogeneous treatment effect modeling, or multi-armed bandit approaches to channel and cadence optimization
- Experience with routing, capacity, or constrained optimization problems
- Advanced degree in Public Health, Epidemiology, Biostatistics, Economics, or a related quantitative field
- Power BI experience at portfolio scale, including workspace governance and row-level security
- Experience in value-based care, Medicare Advantage, or home-based care delivery
- Familiarity with TCPA and member contact compliance constraints as they affect measurement design
Pay Range
The typical pay range for this role is:
$118,450.00 - $236,900.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- Bachelor's degree in Statistics, Data Science, Computer Science, Engineering, Economics, Epidemiology/Biostatistics, or a related technical field
- 7-10 years of experience in product analytics, data science, or quantitative marketing/engagement analytics
- Ownership of a major analytical domain end to end, including setting definitions used by others
- Advanced SQL and strong proficiency in Python or R
- Experience with dbt or similar analytics engineering frameworks and Git-based development workflows
- Deep experience with experimental design and causal inference
- Experience partnering with data engineering teams on pipeline design and data quality
- Experience influencing technical direction and mentoring analysts without formal management authority
- Ability to communicate technical information and data insights to non-technical and operational audiences
- Experience with contact center, outbound dialer, CRM, or marketing automation data
- Experience with survival analysis, uplift or heterogeneous treatment effect modeling, or multi-armed bandit approaches
- Experience with routing, capacity, or constrained optimization problems
- Advanced degree in Public Health, Epidemiology, Biostatistics, Economics, or a related quantitative field
- Power BI experience at portfolio scale, including workspace governance and row-level security
- Experience in value-based care, Medicare Advantage, or home-based care delivery
- Familiarity with TCPA and member contact compliance constraints
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
