Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
Design and build the central AI orchestrator (Maestro) and distributed agents; own containerized deployment, observability, LLMops, evaluation pipelines, RAG optimization, and technical leadership for agentic production systems.
Summary Generated by Built In
About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
We are seeking a visionary and highly technical Staff AI Engineer to join our EngOps team within the new Enterprise AI squad. This role is central to our next phase of growth, focusing on designing, building, and scaling the core autonomous AI infrastructure that powers both our customer-facing product and internal engineering operations.
In this role, you will be the architect behind our "Maestro" (our central AI orchestrator) and its distributed execution systems. You will be instrumental in evolving our WhatsApp-based AI platform into a sophisticated, multi-agent enterprise system capable of reasoning, planning, and automating complex, multi-step tasks across critical internal and product functions (e.g., loans, payments, fraud).
You will act as a foundational technical anchor for EngOps, helping shape the future architecture of this new squad and analyzing what the division needs next as we scale. If you thrive at the intersection of deep software infrastructure, operational excellence, and agentic AI, this is your mission.
Responsibilities
- Maestro & Orchestration Architecture: Architect, develop, and maintain the core infrastructure for our central AI orchestrator ("Maestro") and its connected execution agents to optimize engineering and enterprise operations.
- Infrastructure-First AI Development: Lead the integration of AI agents into core product and operational infrastructure. Own the full lifecycle from containerization (Docker/Kubernetes) to CI/CD deployment, ensuring high availability, security, and post-launch stability.
- LLMOps & Observability: Establish production-grade monitoring, tracing, and logging for complex agentic workflows within the EngOps ecosystem to track reasoning paths, tool-calling success rates, and latency bottlenecks.
- Advanced Evaluation Pipelines: Design automated "evals-as-code" using LLM-as-a-judge, semantic similarity testing, and adversarial benchmarking to ensure agent safety, reliability, and groundedness.
- Performance & Cost Engineering: Optimize RAG pipelines and agent loops for production constraints, implementing caching strategies, prompt compression, and model routing to balance inference costs with high performance.
- Strategic Technical Leadership: Define operational best practices for AI deployment, asynchronous programming, and structured data validation. Help map out future team and infrastructure needs.
Requirements
- Experience: 8+ years of hands-on experience in software engineering, with a strong, proven background in infrastructure and systems development, and at least 2 years dedicated to building and deploying production-grade AI applications focused on LLMs.
- Technical Mastery: Exceptional expertise in Python and deep knowledge of System Architecture. Mastery of core LLM APIs and agentic frameworks.
- Agentic System Expertise: Proven experience implementing complex agentic systems, including RAG, tool-calling, vector databases, and advanced memory/state management.
- Execution & Autonomy: High ownership and comfort working in an early-stage squad environment—someone who can independently analyze operational bottlenecks, propose architectural solutions, and code them.
- Nice to have: Hands-on experience or active experimentation with Open CLAW, Hermes, or advanced open-source AI Agent frameworks.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- 401(k) with employer match
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.
Skills Required
- 8+ years hands-on software engineering with strong infrastructure and systems development experience
- At least 2 years building and deploying production-grade AI applications focused on LLMs
- Exceptional expertise in Python
- Deep knowledge of system architecture
- Mastery of core LLM APIs and agentic frameworks
- Proven experience implementing agentic systems including RAG, tool-calling, vector databases, and advanced memory/state management
- Experience with containerization (Docker) and orchestration (Kubernetes) through CI/CD for production deployments
- Experience establishing production-grade observability: monitoring, tracing, and logging for agentic workflows
- Designing automated evaluation pipelines (evals-as-code), semantic similarity testing, and adversarial benchmarking
- Performance and cost optimization of RAG pipelines and agent loops (caching, prompt compression, model routing)
- High ownership and ability to operate autonomously in an early-stage squad environment
- Hands-on experience or experimentation with Open CLAW, Hermes, or advanced open-source AI Agent frameworks
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
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