Who We Are
We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance.
We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business.
If the idea of helping people and working with a genuinely caring, supportive team excites you, then you’ve come to the right place.
The Role
In this role, you will collaborate with cross-functional teams to identify impactful use cases for generative AI, build robust APIs for seamless model integration, and ensure the reliability, scalability, and security of our AI systems.
This position will report to Engineering Manager - Data and is a remote role.
Responsibilities
- Build and maintain robust APIs that integrate generative AI models into production systems, ensuring scalability and low latency.
- Collaborate with cross-functional teams to identify use cases for generative AI, define requirements, and deliver impactful solutions.
- Implement and optimize workflows for model training, fine-tuning, and inference using large-scale pre-trained models .
- Develop and manage end-to-end pipelines for generative AI models, including preprocessing, model deployment, monitoring, and retraining.
- Conduct experiments to evaluate generative AI models and fine-tune them for real-world performance metrics such as fluency, coherence, and factual accuracy.
- Stay at the forefront of advancements in generative AI research and integrate cutting-edge techniques into the organization’s capabilities.
- Ensure reliability, scalability, and security in the deployment and operation of generative AI systems.
- Document processes, architectures, and technical decisions to facilitate collaboration and future improvements.
Qualifications
- 7+ years of experience ML engineering, with 1 or more years of developing generative AI products.
- You have experience with advanced LLM design patterns, at a minimum with Retrieval-Augmented Generation (RAG).
- You have experience or knowledge of ML traditional techniques (supervised / unsupervised systems or neural networks) and be able to pin point when a solution requires an LLM solution or an ML solution.
- Experience designing and building APIs and deploying them into a production environment.
- You have expertise in MLOps: deployment, model monitoring, and CI/CD workflows.
- You have experience in the GCP ecosystem.
- You have excellent problem-solving, system design, and technology decision-making skills.
Bonus Qualifications
- Familiarity with Snowflake Cortex functionality.
- Hands-on experience with DBT for transforming and managing data workflows.
- Strong expertise in large language model (LLM) concepts, including prompt engineering, evaluation of AI features and metrics, model fine-tuning, and working with vector databases.
Remote Culture. A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact.
Let’s stay connected! We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events. We’ve held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more!
Benefits. The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.
Diversity, Equity and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.
Please check out our careers' page to learn more about our culture, benefits, and open opportunities.
*applicable to in-office employees
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What We Do
ZenBusiness gives customers the power and support to scale their business. ZenBusiness has helped over 300,000 businesses get up and running by providing the tools and resources needed for success.
ZenBusiness is a trusted partner that gives entrepreneurs the power and support to scale their business. We use technology and automation to provide fast and low-cost services, expert support, and a personalized dashboard that puts everything entrepreneurs need at their fingertips.
Zenbusiness is the only business formation partner in the Small Business Digital Alliance initiative ("SBDA"), a national initiative of the U.S. Small Business Administration (SBA) alongside such companies as Google, Amazon, Microsoft, etc. While continuing our efforts to support new entrepreneurs on their journey to grow an LLC in 2022, ZenBusiness offers a $5K Grant Program. This allows small business owners to fund their business and passion.
Becoming an entrepreneur is stressful and intimidating, especially for underserved communities. ZenBusiness is dedicated to supporting such businesses by partnering with nonprofits and organizations with a passion for change. This includes work with the Lemonade Day, Latinitas, Greater Austin Asian Chamber of Commerce, Inmates to Entrepreneurs, Kiva, Synergies Work assisting entrepreneurs with disabilities, and more. As a company, we support the volunteer work Zenbusiness employees are passionate about by offering volunteering time and opportunities in their communities.
Zenbusiness was rated by Forbes as one of the “Best LLC Services” in the country for the second year in a row with an outstanding 4.9 rating.
At ZenBusiness we strive to make the workplace a positive aspect of all of our employees' lives, by offering robust medical, dental, vision, disability, life, and vision insurances, competitive salaries, PTO, and generous parental leave.
