About the Role
As a Staff Agentic AI Engineer at Netomi, you will be a senior individual contributor helping build the core agentic factory platform that will enable customers to agentically define and build customer-specific agents to support new enterprise automation and brand interaction use cases. You will deliver innovative designs and implement reliable, scalable, and measurable agentic systems used by enterprise customers and business users in complex, real-world production environments.
You will help build the systems that help generate agents, not just the agents themselves. That means modeling enterprise knowledge as structured graphs, turning those graphs into working agents. Our customers' source material is large, messy, and frequently contradicts itself, making it tractable is the core technical problem of this role.
Responsibilities
Design, build, and improve production-grade AI agentic systems for developing agents on Netomi’s core platform.
Architect agent workflows involving reasoning, tool use, retrieval, guardrails, escalation paths, and performance monitoring.
Evaluate Deep Agent, Claude Agent, OpenAI Agent, LangGraph, and other emerging agent orchestration patterns and frameworks for specific new use cases.
Build and maintain LLM evaluation systems, including LLM-as-judge workflows, regression evals, guardrail testing, quality metrics, and production behavior analysis.
Diagnose agent performance issues across prompts, tool selection, retrieval quality, latency, cost, task completion, and failure modes.
Design and implement RAG and embedding-based capabilities for enterprise knowledge access and automation workflows.
Build scalable Python services and platform components deployed in AWS cloud environments.
Partner with product, platform, and engineering teams to translate emerging agentic AI capabilities into reliable platform features.
Establish engineering best practices for continuous optimization of agentic systems.
Stay current with advances in LLMs, agent architectures, AI coding tools, eval methodologies, retrieval systems, and enterprise automation.
Requirements
Bachelor’s Degree or higher in a quantitative field (Statistics, Computer Science, Engineering, Mathematics)
5-7+ years of experience in AI/ML engineering, applied machine learning, natural language processing, and/or AI systems development
2+ years of hands-on experience building production LLM or AI agent systems
Demonstrated experience building agents used in production by external customers or enterprise/business users with hands-on experience using LangGraph, LangChain, or related agent orchestration frameworks.
Experience building systems that turn messy, unstructured source material into validated structured output using schemas, ontologies, or data contracts with entity resolution, disambiguation, and conflict resolution
Strong Python engineering skills and experience building scalable production software systems.
Experience designing agent architectures involving tool use, reasoning flows, retrieval, memory, guardrails, and workflow orchestration.
Experience developing AI evaluation systems, including LLM-as-judge, guardrail evaluation, regression testing, and production quality measurement.
Strong understanding of RAG, embeddings, retrieval quality, and knowledge-grounded generation.
Experience deploying or operating systems in AWS cloud environments.
Daily use of AI coding tools such as Codex, Claude Code, Cursor, or similar tools as part of software development workflows.
Strong engineering judgment, ability to work independently, and comfort operating as a senior individual contributor on ambiguous technical problems.
Preferred Qualifications
Master’s Degree or higher in a quantitative field (Statistics, Computer Science, Engineering, Mathematics)
Experience building or using knowledge graphs for enterprise knowledge modeling, retrieval, reasoning, or personalization.
Experience with enterprise automation platforms, customer experience systems, workflow automation, or AI-powered business process automation.
Familiarity with security, compliance, auditability, and governance requirements for enterprise AI systems.
Skills Required
- Bachelor's degree in a quantitative field (Statistics, Computer Science, Engineering, Mathematics)
- 5-7+ years experience in AI/ML engineering, applied machine learning, NLP, or AI systems development
- 2+ years hands-on experience building production LLM or AI agent systems
- Hands-on experience using LangGraph, LangChain, or related agent orchestration frameworks
- Experience turning unstructured source material into validated structured output using schemas, ontologies, data contracts, entity resolution, disambiguation, and conflict resolution
- Strong Python engineering skills and experience building scalable production software systems
- Experience designing agent architectures with tool use, reasoning flows, retrieval, memory, guardrails, and workflow orchestration
- Experience developing AI evaluation systems (LLM-as-judge, guardrail evaluation, regression testing, production quality measurement)
- Strong understanding of RAG, embeddings, retrieval quality, and knowledge-grounded generation
- Experience deploying or operating systems in AWS cloud environments
- Daily use of AI coding tools such as Codex, Claude Code, Cursor, or similar
- Strong engineering judgment and ability to operate independently on ambiguous technical problems
- Master's degree or higher in a quantitative field
- Experience building or using knowledge graphs for enterprise knowledge modeling, retrieval, reasoning, or personalization
- Experience with enterprise automation platforms, customer experience systems, or workflow automation
- Familiarity with security, compliance, auditability, and governance for enterprise AI systems
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
