Staff Accountant - Gift Card Operations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Staff Accountant - Gift Card Operations

This position supports the administration of the Four Seasons Corporate gift card and accommodation credit programs. The Staff Accountant is responsible for transaction processing, accounting and reconciliation, analysis, reporting and other administrative duties, including receivables and payables as required.

The Staff Accountant is also responsible for order fulfilment and customer support as well as controls and fraud prevention.

What You’ll Be Doing:

Transaction Processing and Administration

• Facilitate multi-currency gift card sales and guest services across all channels: hotels, sales office, online, e-commerce and direct bulk orders.
• Execute all physical and digital gift card and accommodation credits activations, adjustments, and redemptions; manage shipping and inventory.
• Handle customers, guests, owners and hotels inquiries with professionalism, commensurate with Four Seasons service standards.
• Establish and communicate operational policies and procedures to properties.
• Develop and ensure strong internal controls and fraud prevention; support Internal Audit investigation of gift card misuse / fraud, as required.
• Foster positive working relationships with external business partners: Givex, Buyatab, American Express

Accounting, Journal Entries and Reconciliation

• Prepare monthly GL journal entries from source data for gift card and accommodation credit transactions.
• Perform timely account reconciliations on Blackline.
• Drive continuous process improvement; streamline and automate routine accounting tasks.
• Perform periodic audit of source data, as required.
• Provide budget and forecast of gift card program revenues and expenses.
• Document and maintain accounting models to ensure transactions are properly recorded; update Accounting Policy Manual as required.

Analysis and Business Development

• Analyze gift card transaction data to identify trends, issues and opportunities– “own the numbers”.
• Develop and produce monthly gift card sales and redemption reports and Key Performance Indicators (KPIs) to support key business insights and decisions.
• Espouse an entrepreneurial spirit – develop business case and execute direct retail, e-commerce and B2B marketing and/or sales opportunities (e.g. corporate rewards, credit card affiliation, festive promotions)
• Proactively lead or participate in team and department projects.

Accounts Receivables and Accounts Payables

• Support Account Receivables tasks including cash deposit and matching, billing, outstanding account follow up and collections.
• Review unidentified receipts “on-account” to ensure all unallocated cash are properly matched against invoices prior to month end reporting.
• Support Account Payables tasks including payment reconciliation.

What You Bring:

• 3 - 4 years of accounting experience.
• University degree in Accounting, Finance or Business.
• Experience and knowledge of a computerized GL / accounting system (experience with SUN is an asset).
• MS Excel (Intermediate to Advanced), Word, SharePoint, PowerBI, Dodeca.
• Completion or working towards professional accounting designation or MBA.

Key Skills/Who You Are:

• Exhibits strong business acumen and analytical and quantitative skills.
• Able to handle customer service inquiries and issues with professionalism.
• Strong oral and written communication
• Ability to work under pressure and meet various deadlines in a fast-paced environment.
• Ability to manage time effectively and accordingly handle multiple tasks simultaneously.
• Strong analytical, organizational, and problem-solving skills
• Detail-oriented with high level of accuracy.
• Second Language - Working competence in a second language would be an asset.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.