Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
About the Role
The Production Management organization provides business critical application management and support for our Services, Markets, Banking, USCC, Wealth and Functions clients globally.
Join our Stability Governance team as a Lead Analyst (VP), a key role within the broader horizontal Optimization and Enablement function dedicated to strengthening our entire Production Management landscape. This position offers a meaningful opportunity to actively contribute to and drive critical stability governance initiatives and frameworks. As Production Management evolves its operating model through AI capabilities and intelligent automation, this role plays an important part in that transformation. We are seeking a proactive individual with a solid understanding of Production Management, Risk Management, and Data Analysis, eager to apply their expertise within the complex and highly regulated environment of the banking sector. Your contributions will be instrumental in ensuring the resilience and optimal performance of our vital systems.
Responsibilities
- Stability Metrics & Reporting: Generate, own, and present comprehensive monthly stability metrics and reports for diverse business units, leveraging data analysis and visualization to translate complex datasets into clear, actionable insights for Production Management stakeholders.
- KPI & SLO Management: Establish, monitor, and continuously refine key performance indicators (KPIs) and Service Level Objectives (SLOs) for application stability, ensuring alignment with enterprise risk appetite and business objectives.
- AI & Automation Adoption: Actively leverage artificial intelligence and automation tools to reduce manual toil, streamline reporting workflows, and enhance the efficiency of stability governance operations.
- Best Practices & Standards: Identify, implement, and champion stability best practices and engineering standards to drive continuous service improvement across the technology landscape.
- Thematic Analysis: Conduct in-depth thematic analysis of stability data, identifying key trends, systemic patterns, and providing well-evidenced, actionable recommendations for preventative and corrective measures.
- Focus & Intensive Care Program: Support and contribute to the Focus and Intensive Care application improvement programs, working alongside senior application owners to help develop and track remediation plans for high-risk systems.
- Governance & Attestation: Participate in the review and attestation processes for critical stability artifacts (e.g., Priority Matrices, Change Risk Index, Market Event Management), ensuring accuracy, completeness, and compliance.
- Data Quality & Process Improvement: Lead initiatives focused on improving data quality, streamlining reporting processes, and proactively driving continuous improvement activities that enhance stability governance products and frameworks.
- Initiative & Project Management: Contribute to and help manage high-priority initiatives, coordinating across teams, tracking progress, and ensuring timely delivery. Manage ad-hoc requests and project contributions as required.
- Operating Model Evolution: Participate actively in advancing the Production Management strategy, contributing ideas and analysis to support the function's ongoing transformation.
Required Skills
- Leadership & Influence: Demonstrated ability to prioritize effectively, lead workstreams, and influence cross-functional teams and stakeholders through clear and compelling communication — both written and verbal. Comfortable engaging with stakeholders at all levels of the organization on a regular basis.
- Analytical & Problem-Solving: Strong analytical acumen and structured problem-solving capabilities to identify complex issues, derive insights from multi-source data, and formulate effective, evidence-based solutions.
- Quantitative & Data Skills: Strong proficiency in data transformation, statistical analysis, and the ability to work with large, complex, and sometimes unstructured datasets. Ability to translate raw data into actionable business intelligence. Foundational knowledge of data science principles is a plus.
- Attention to Detail: Meticulous attention to detail and high standards of accuracy across all deliverables, particularly in executive-facing reports and governance documentation.
- Adaptability: Demonstrated ability to adapt quickly to changing priorities, manage ambiguity, and thrive in a dynamic, fast-paced environment aligned to real-time operational needs.
- Innovation & Process Improvement: Proactive mindset with a drive to identify inefficiencies and champion process enhancements that improve governance quality and team productivity.
- AI & Intelligent Automation: Demonstrated interest in and growing experience with AI, ML, or automation tools to enhance operational monitoring, reduce toil, or surface predictive insights in a production or technology environment.
- Technical Proficiency: Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for data analysis and executive communication.
Qualifications
- 6-10 years of experience in IT governance, production support, data analysis, or risk management within the banking or financial services industry.
- Prior exposure to ITIL practices, production management frameworks, or SRE principles is beneficial.
Education
- Bachelor's/University degree in Systems Engineering or equivalent experience.
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:$142,320.00 - $213,480.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Nov 06, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 6-10 years of experience in IT governance, production support, data analysis, or risk management within banking or financial services
- Bachelor's or university degree in Systems Engineering or equivalent experience
- Strong analytical and structured problem-solving skills
- Experience transforming, statistically analyzing, and interpreting large, complex, or unstructured datasets
- Ability to translate data into actionable business intelligence
- Ability to lead workstreams and influence cross-functional stakeholders
- Strong written and verbal communication skills
- High attention to detail and accuracy in executive-facing reports and governance documentation
- Ability to adapt to changing priorities, manage ambiguity, and work in a fast-paced environment
- Proactive process-improvement mindset
- Interest in or experience with AI, machine learning, or automation tools in production or technology environments
- Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
- Prior exposure to ITIL practices, production management frameworks, or SRE principles
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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