Workplace Experience Sr Coordinator

“I can succeed as a Workplace Experience Sr Coordinator.” and “I am the person Capital Group is looking for.”

Provides site leadership to a team to manage services (e.g. reception, switchboard, visitor coordination, meeting, and catering support etc.) and operations (facilities maintenance, moves, health and safety, physical security etc.).Directs and manages vendor relationships including providing leadership in negotiating contracts, ensuring agreed service levels are attained, and providing feedback to vendors.

Fluency in both Japanese and English at a business level is required.

This position is directly below the head of Workplace Experience in TKO. It is expected to have equivalent experience and responsibilities to an Office Manager in other companies.

Responsibilities:

• Develops initial contractual agreements, reviews, analyzes and negotiates contract changes with both internal associates and external vendors, while recognizing budget, costs, and scope. Minimizes risk and resolves issues.
• Establishes and manages all aspects of the related budget(s)
• Makes recommendations to manager concerning contract elements, while staying consistent with strategic business objectives.
• Develops, maintains, and coordinates vendor relationships with minimal direction from manager.
• Identifies service requirements, researches alternatives, recommends services or products for procurement and may process requisitions.
• Reviews invoices, verifies work completed, and services or goods provided. Develops and maintains effective professional relationships with key internal customers, business units and colleagues within their local site and cross-site.
• Proactively engages with key internal customers to develop constructive relationships.
• Ensures appropriate service levels by understanding business needs and impacts. Analyzes alternatives, makes recommendations where appropriate, and/or responds with appropriate action.
• Carries a general knowledge of Capital’s business departments and goals; detailed knowledge of business units and their needs within their specific site(s).Proactively identifies, analyzes, and resolves business issues with minimal input and direction from manager. Develops alternatives and implements new processes. Monitors progress after resolution and makes adjustments as needed.
• Considers various points of view, encourages others to identify concerns, analyzes alternatives and recommends solutions.
• Asks clarifying questions to better understand different perspectives.
• Analyzes alternatives to provide a thoughtful and complete recommendation.
• Able to articulate compelling business cases and rationale behind recommended solutions.
• Escalates significant concerns and/or trends appropriately. Facilitates meetings and discussions.
• Develops agenda items and guides discussions while adjusting style and Content according to the audience. Follows through on action items after the meeting when required. Assists with team workflow and acts as backup to manager/senior manager with daily operations.
• Suggests new Workplace Experience procedures to improve efficiency, quality, and timeliness of our services. Implements changes and suggestions as necessary.
• In partnership with the manager/senior manager, may help to ensure effective job performance by facilitating associate training and providing coaching as needed. Acts as a subject matter expert (SME) in multiple areas (e.g., Health and Safety and security response).
• Acts as a reliable source of information related to Workplace Experience and company guidelines, processes, practices, and procedures.
• Analyzes data and trends to identify opportunities to improve department processes and effectiveness according to business needs and impacts to associates.
• Stays current with industry trends and understands how external factors may impact our business.
• Builds relationships and works collaboratively with cross-site in assigned areas.
• First point of contact for emergency response and support, for both event and crisis response; responsible for making decisions in the moment to keep others safe and reduce risk to Capital and the business. May actively participate in and/or lead various projects with significant impact to associate engagement and/or fulfilling business needs.
• Performs additional responsibilities as assigned.

Business/Technical Skills:

• Demonstrates ability to coordinate work among external third parties and internal functions.
• Demonstrates initiative by identifying issues and recommending innovative solutions.
• Demonstrates sound judgment in resolving matters of moderate complexity.
• Demonstrates ability to collaborate and develop/maintain working relationships inside and outsides for effective completion of business objectives.
• Demonstrates ability to lead projects autonomously.

Provides leadership for the team:

• Provides direction to other associates and assists them in completing their assignment. Participates in the training and development of other associates
• Provides feedback to manager regarding special training requirements and/or suggestions for associate development
• Analyzes information, identifies issues/trends and makes recommendations accordingly

Requires technical certification in one or more of the following areas: ergonomics, office safety, facility management, air quality, food service, etc.

Competencies: Optimizes Work Processes Manage ambiguity Manages complexity Courage Cultivates innovation Nimble learning

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.