Sr/Staff Product Operations Manager

Sr/Staff Product Operations Manager

In the spirit of collaboration and reinforcing a positive culture, we ask that you work from our San Francisco office on Mondays, Tuesdays, and Thursdays, weekly.

About the Role:

As a Staff Product Operations Manager, you will play a critical role in driving operational excellence across the product organization. You'll partner with product management, engineering, design, and go-to-market teams to streamline processes, enhance product development efficiencies, and enable the team to deliver high-impact results. You will also act as a thought leader within the product operations community, specifically around the use of Productboard’s own platform.

Key Responsibilities:

• Operational Strategy: Develop and implement operational frameworks that improve cross-functional collaboration, optimize the product development lifecycle, and drive alignment with business goals.
• Process Improvement: Identify and implement processes to improve the efficiency of product planning, execution, and delivery, minimizing bottlenecks and ensuring clear handoffs between teams.
• Cross-organizational Processes: Build processes that ensure alignment between Engineering, Product, and Design (EPD) teams with go-to-market (GTM) teams, fostering a collaborative environment and accelerating the successful launch and adoption of products.
• Product Enablement: Create systems that empower the product management team to collaborate effectively and scale efficiently as the organization grows.
• Product Data & Insights: Build and maintain robust reporting mechanisms to provide visibility into product performance, team metrics, and key KPIs, enabling data-driven decision-making.
• Lead Major Product Launches: Orchestrate the operational processes for significant product launches, ensuring all cross-functional teams (EPD, GTM, Support, etc.) are aligned and prepared.
• Drive Operations for Productboard: Oversee the effective use and operations of Productboard within the organization, ensuring that the team leverages its capabilities to improve decision-making, product planning, and customer feedback management.
• Product Planning: Manage product planning processes, including quarterly OKR setting, roadmapping, and product review cadences, ensuring alignment across the organization.
• Stakeholder Management: Collaborate closely with product, engineering, design, marketing, and other cross-functional teams to ensure seamless communication and alignment on priorities and goals.
• Change Management: Lead change management initiatives that involve the rollout of new processes, tools, and methodologies within the product team, ensuring smooth transitions and adoption.
• Championship: Evangelize product operations best practices in the community and with customers.

Qualifications:

• 7+ years of experience in product management, product operations, or a related role in a fast-paced, growth-stage technology company.
• Experience in a B2B SaaS environment or with enterprise software products.
• Proven track record of developing and scaling operational processes within a product or technical organization.
• Strong analytical skills with the ability to develop frameworks, measure impact, and make data-driven decisions.
• Experience managing complex cross-functional initiatives and ensuring alignment across multiple teams.
• Excellent communication and leadership skills, with the ability to influence and partner effectively with teams across all levels.
• Familiarity with product development frameworks (e.g., Agile, Scrum) and product management tools (e.g., Productboard).
• Experience working with OKRs, product performance metrics, and data analysis tools.
• Ability to thrive in a fast-paced environment, navigate ambiguity, and manage multiple priorities simultaneously.

Nice to Have:

• Familiarity with Product-Led Growth (PLG) strategies.
• Background in change management or product enablement at a scaling company.

Why You'll Love Working Here:

• Be part of building the world’s first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management.
• Opportunity to impact the trajectory of a high-growth product organization.
• Collaborative, team-oriented culture with smart, innovative colleagues.
• Competitive salary and benefits, including stock options.

You can look forward to the following benefits:

• Competitive compensation, stock options, company 401k
• A budget for your professional development and ongoing learning
• Flexible PTO and paid sick days
• Life insurance and disability coverage
• Carrot Fertility Benefits
• 1 Volunteer Day per year for you to help causes close to your heart
• 8 weeks of Paternity leave and 12 weeks of Maternity leave
• Mental Wellness Program to support your well-being and self-care
• Company contribution to gym and wellness memberships
• Commuter benefits
• Company contribution and access to best-in-class health benefits and your own Soulmio membership

About Productboard

Productboard exists to help the best product minds out there make products that matter, together. We believe we all deserve to live in a world filled with extraordinary products - products that exceed our expectations in both functionality and delight.

That is why we made our purpose-built and customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,500 companies, including Microsoft, Zoom, Salesforce, and Cartier, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Prague, Vancouver, London, Dublin, and Brno, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

We are very well funded and financially stable Series D company, with a validated product market fit and a massive future market opportunity.

• Join at the golden startup age — established stability with large space for innovation and individual impact
• You’ll enjoy an exciting team atmosphere, building a whole new category of software
• You can help change the way that products are built all over the world
• We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
• We are recognized as a leading tech startup in our category, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on, and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, success, and failures.

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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