SRE Manager

SRE Manager (10+ years) – Bangalore/Chennai Location

• 8+ years of development of tooling and engineering solution in a large-scale, mission-critical environment
• 3+ years proven experience in managing direct reports and leading Site Reliability Engineers

 About the team

We are the FIS Financial Intelligence team, and our mission is to enable financial businesses across the world to protect every financial transaction. We are developing a cutting-edge platform that empowers businesses to combat money laundering and fraud, meet regulatory compliance and build trust with customers. We’re not just creating software, we’re building trust and stability in the digital age. We are looking for a Site Reliability Engineering Manager to drive reliability of our Financial Intelligence platform and products. We look for people who operate like owners, who love to learn, have grit, and operate with integrity and empathy. You will develop a team of Site Reliability Engineers closely working with the Engineering teams on building, operating, scaling, and securing mission critical platforms and services. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out — and set you apart. We welcome diverse perspectives and people who are not afraid to challenge assumptions. What you will be doing

• Collaborate with the application teams to understand their pain points around performance, efficiency, reliability and formulate strategies to address recurring issues in a sustainable way.
• Bring focused leadership, effective coordination, and streamlined decision-making to drive troubleshooting during critical outages involving multiple large-scale distributed software applications, networks, and cloud infrastructure
• Advocate for the customer experience by rapidly addressing and mitigating problems within customer environments across the globe
• Build technical training capabilities to ensure the SRE organization is a destination for people in their career while providing a continuous learning culture.
• Take the lead in driving a comprehensive and scalable observability strategy that supports rapid problem isolation and effective diagnosis
• Drive organizational excellence by building scalable process frameworks which drive rapid responses to availability issues
• Build and lead a high-performing and distributed SRE team, fostering a culture of collaboration, innovation, and continuous improvement.
• Champion SRE principles and practices within Engineering Department

 What you bring

• Strong communication and interpersonal skills
• Decisiveness and ability to make sound judgments under pressure
• Problem-solving and analytical skills
• Experience in being able to effectively lead a team of cross-functional engineers
• Expert level knowledge in at least one of the following infrastructure components: Systems, Network or Observability
• Customer-first attitude and focus on providing best-in-class service for customers
• Experience in Observability platforms, application monitoring tools and performance analysis techniques.
• Experience managing & growing technical leaders and teams.
• Experience or interest in building FinTech, payment, or banking systems.

What we offer you• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities• A broad range of professional education and personal development possibilities – FIS is your final career step!• A competitive salary and benefits• A variety of career development

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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