SRE III

Job Description
There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms (Content Creation & Collaboration group), you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities

• Guide and assist in building design consensus among peers.
• Collaborate with software engineers to design and implement CI/CD deployment approaches.
• Design, develop, test, and implement solutions for availability, reliability, and scalability.
• Implement infrastructure, configuration, and network as code for applications and platforms.
• Collaborate with technical experts and stakeholders to resolve complex problems.
• Understand and utilize service level indicators and objectives to proactively address issues.
• Support the adoption of site reliability engineering best practices within the team.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Possess 7+ years of experience, ideally working with Powershell/Java/Messaging applications in Production environment.
• Demonstrate expertise in site reliability principles, including reliability, scalability, performance, security, enterprise architecture, and toil reduction.
• Familiar with implementing SRE practices in applications or platforms.
• Proficient in at least one programming language, such as PowerShell or Java/Spring Boot.
• Skilled in messaging platforms like Microsoft Exchange 2019 or Exchange Online.
• Experience in observability, including monitoring, SLO alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and FluentD.
• Familiar with CI/CD tools such as Jenkins, GitLab, or Terraform.
• Proficient in writing queries for Splunk and PromQL.Capable of implementing quick solutions to reduce MTTR, conducting RCA, and developing long-term improvement strategies.
• Strong ability to contribute to collaborative teams, presenting information logically and effectively with minimal supervision.

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting common networking technologies and issues related to Outlook, Email, Exchange environment
• Working knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud Foundry, Predictive Monitoring, Data bricks etc.)

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.