Pango Group helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Pango Group is dedicated to creating the world’s most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.
Join us for the ride!
About the Role:
We are seeking a highly motivated and skilled Site Reliability Engineer (SRE) to join our dynamic
engineering team. The SRE will play a crucial role in maintaining the reliability, availability, and
performance of our systems and applications. You will work collaboratively with development and
operations teams to implement best practices, automate processes, and ensure that our infrastructure
can scale seamlessly to meet business demands.
Key Responsibilities:
System Monitoring & Incident Response: Develop and implement monitoring tools to
ensure system health. Respond to incidents, troubleshoot issues, and provide timely
resolutions.
Automation & Infrastructure as Code: Design and implement automation solutions to
manage infrastructure and application deployment using tools like Terraform, Ansible, or
similar technologies.
Performance Optimization: Analyze system performance and capacity; implement
improvements to enhance system reliability and efficiency.
Collaboration: Work closely with development teams to improve system design and
deployment practices. Advocate for reliability improvements in the software development
lifecycle.
Documentation & Reporting: Maintain thorough documentation of system architecture,
processes, and incident response procedures. Provide regular reports on system performance
and reliability metrics.
Disaster Recovery & Backup: Design and implement disaster recovery plans and ensure
effective data backup solutions are in place.
Security Best Practices: Collaborate with security teams to ensure best practices are
followed to protect systems and data.
Qualifications:
Bachelor’s degree in Computer Science, Engineering, related field, or equivalent experience.
Proven experience in a Site Reliability Engineering, DevOps, or related role.
Strong knowledge of cloud services (AWS, Azure, Google Cloud) and container orchestration
(Kubernetes, Docker).
Proficiency in scripting languages (Python, Bash, ansible, etc.) and experience with CI/CD
tools (Jenkins, GitLab CI/CD, etc.) and infrastructure as code tools (Terraform, Ansible).
3+ years of proven track record with production monitoring using Prometheus, ELK, Grafana
and OpsGenie/PagerDuty.
3+ years of experience in Linux system administration (preferably Ubuntu)
Solid understanding of networking, security, system architecture, and data center operations
in a fast-paced, 24x7, production environment
Strong understanding of networking concepts, protocols (TCP/IP, BGP, OSPF), and
technologies (LAN, WAN, VPN) with proficiency in network monitoring tools and software.
#LI-Remote
As part of Pango Group, you will:
Solve real customer problems. Pango Group’s point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers’ evolving digital security needs to create best-in-class solutions aimed at keeping them safe.
See your impact. We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.
Accelerate your career. As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.
Most importantly, you’ll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on “protected categories,” Pango Group is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Pango Group.
Important privacy information for United States based job applicants can be found here.
Top Skills
What We Do
Pango Group is building the world’s leading portfolio of consumer cybersecurity solutions. We empower customers to address their most urgent cybersecurity needs and ensure their continued protection through the acquisition and growth of best-in-class brands. Trusted by millions, Pango Group has been providing identity protection and security services, including Hotspot Shield, Identity Defense, Intrusta, Betternet, Roboshield, VPN360 and UltraVPN, for nearly 20 years. The Pango group is an Aura company.
