SRE End User Services Product Owner

Reposted 4 Days Ago
4 Locations
In-Office or Remote
92K-167K Annually
Senior level
Information Technology • Software
The Role
The Site Reliability Engineer manages system reliability, performance, and scalability for end-user services, leading software deployments, incident management, and service quality improvements. Responsibilities include collaboration with teams, maintaining a product roadmap, and automation of processes.
Summary Generated by Built In

The NMCI Service Management Integration and Transport (SMIT) group at Leidos has an opening for a Site Reliability Engineer to focus on the reliability, performance, and scalability of complex distributed systems. Under the SMIT Contract, the Leidos team is responsible for the core backbone for the Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk, seat support services, and data transport.

 The SRE will also develop and execute tests focused on system resilience, performance under load, and failure scenarios. They will work in tandem with other Site Reliability Engineers (SREs) and development teams to create automated testing frameworks that simulate real-world conditions that validate system behavior under normal and stress conditions, ensuring our services are resilient and meet established service level objectives (SLOs). Your work will contribute to the development of robust and scalable services that operate reliably in production.

Your responsibilities will include maintaining complex computer systems by writing code to automate software releases, monitor systems, and detect and fix problems before users even know there is an issue.  You will use these skills to improve site performance and overall reliability.  

The SRE Engineer role is responsible for supporting, migrating, automation and optimization of software development and deployment process, infrastructure as code, and contribute to the overall maturity of the Site Reliability Engineering program.

Primary Responsibilities:

Proactive Incident Management:

  • Utilize metrics and tools like Aternity to monitor end-user performance and proactively identify potential issues.
  • Develop strategies to address recurring incidents and improve system reliability.
  • Collaborate with engineering and operations teams to implement automated solutions for incident prevention.

Software Deployment Leadership:

  • Lead the planning, coordination, and execution of software deployments across end-user devices.
  • Ensure deployments are completed on time, with minimal disruption to end users.
  • Work with stakeholders to prioritize deployment schedules and align with organizational goals.

Service Quality Improvement:

  • Analyze service performance metrics to identify areas for improvement.
  • Develop and implement initiatives to enhance the quality of end-user services.
  • Advocate for automation, proactive monitoring, and best practices to improve service delivery.

Product Strategy & Roadmap:

  • Define and maintain a product vision and roadmap for End User/Seats Services, aligned with organizational objectives.
  • Translate business and operational requirements into actionable features and technical requirements.
  • Manage the product backlog, prioritize user stories, and ensure alignment with strategic goals.

Stakeholder Engagement:

  • Serve as the primary point of contact between the End User/Seats Services team and business stakeholders.
  • Create user stories and acceptance criteria that clearly communicate stakeholder needs to the development team.
  • Participate in team demos, retrospectives, and continuous improvement initiatives.

Documentation & Communication:

  • Ensure clear documentation of product requirements, progress, and updates for stakeholders.
  • Publish strategies, implementation guides, and maintenance documentation for End User/Seats Services.

Basic Qualifications:

  • Bachelor’s degree and 5+ years of relevant experience.
  • Active DoD Secret security clearance (mandatory).
  • Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding and must maintain certification while supporting the SMIT Contract.
  • Experience with proactive incident management using tools like Aternity or similar performance monitoring platforms.
  • Strong experience leading software deployments and managing end-user services.
  • Exceptional written and oral communication skills, including producing technical analysis/reports and executive-level briefings.
  • Hands-on experience with Agile and DevSecOps concepts and best practices.
  • Proficiency in scripting languages like PowerShell or Python for automation.
  • Familiarity with ITIL processes and service quality improvement methodologies.

Preferred Qualifications:

  • Certified Scrum Product Owner (CSPO).
  • ITILv4 and Agile SAFe certifications or applicable experience.
  • Previous experience supporting NGEN-NMCI or similar programs.
  • Advanced vendor certifications (e.g., Azure, Aternity).
  • Experience with Risk Management Framework (RMF) and DISA STIGs.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:February 9, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Top Skills

Agile
Aternity
Devsecops
Itil
Powershell
Python
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The Company
Alexandria, VA
27,104 Employees
Year Founded: 1969

What We Do

We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.

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