LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
Welcome to the GPT team at LivePerson! We are a team of more than 500 people located across more than 18 countries in (EMEA, APAC, NA). As the SRE Director, you will lead the strategy, execution, and continuous improvement of LivePerson’s global cloud infrastructure reliability and performance — with a primary focus on driving cloud migration and next-gen platform architecture. You’ll report directly to SVP-level leadership and work closely with engineering, product, and security teams across geographies.
As Director of DevOps Engineering, you will lead and scale multiple global DevOps teams that support our critical infrastructure and platform services. These include:
- Kubernetes Platform Engineering — maintaining and evolving our GKE-based environments.
- CI/CD Tooling and Automation — enabling streamlined, secure software delivery pipelines.
- Harbor and Container Registry Operations — managing container image security and lifecycle.
- DevOps Core Services — providing foundational services for monitoring, logging, incident response, and platform reliability.
Applicants must be authorized to work in Poland.
In this role, you will have the opportunity to (your tasks):
- Lead and scale a high-performing SRE team supporting LivePerson’s Cloud Migration & Architecture initiatives (GCP/AWS).
- Partner with Product, Platform, and Security Engineering to ensure resilience, scalability, and observability are built into every layer of the stack.
- Design and implement SLOs, SLIs, and error budgets aligned with business priorities and platform KPIs.
- Own the incident response lifecycle: detection, response, root cause analysis, and continuous learning.
- Develop and maintain infrastructure as code (IaC), CI/CD tooling, and automated runbooks for cloud-native operations.
- Drive adoption of modern reliability practices such as chaos engineering, canary deployments, progressive rollouts, and zero-downtime migrations.
- Drive adoption of Infrastructure as Code (Terraform, Helm) and GitOps best practices.
- Contribute to cloud modernization strategy by identifying opportunities to retire technical debt and legacy services.
- Mentor, coach, and grow a team of talented SREs and cloud engineers in a hybrid/remote environment.
Here are some of the things you'll bring (requirements):
- 10+ years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles, including 4+ years in leadership.
- Proven success leading multiple DevOps, SRE, or Platform Engineering teams during cloud migration or platform modernization efforts.
- Deep knowledge of cloud platforms (GCP preferred, AWS a plus), Kubernetes, Terraform, Prometheus/Grafana, and CI/CD tooling (e.g., ArgoCD, GitHub Actions, Jenkins), including pipeline architecture and governance.
- Working knowledge of scripting or programming (Python, Go preferred).
- Hands-on experience with production incident management at scale.
- Strong understanding of distributed systems, fault tolerance, performance engineering, and modern monitoring practices.
- Excellent cross-functional collaboration and stakeholder management skills.
- Experience building high-trust, high-autonomy engineering cultures.
- A strong sense of quality, personal responsibility, and a passion for development.
Benefits:
- Annual Leave extended to a limit of 28 days (regardless of seniority);
- Additional days supporting employee wellbeing - Care Days (up to 5 days per year)
- 2 additional days of Volunteering per year (you choose how to use them, the important thing is that you do something good!)
- Remote first company with offices in the centre of Katowice and Warsaw
- Modern equipment (MacBook Pro)
- Employee bonus available to each employee (up to 20% of annual salary, depending on the position, depending on the position, annual assessment and annual results of the company)
- Monthly meetings with delicious lunches in the Office!
Belonging at LivePerson:
Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.
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What We Do
Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades.
Our award-winning Conversational AI platform, Conversational Cloud®, is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world’s largest enterprises, you remain firmly in control of the conversation.
Why Work With Us
We build warmth into our work and our workplace by making all people feel seen, valued, and heard.
Dream Big, Help Others, Pursue Expertise and Own It. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,000 employees.
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