Sr. Workplace Services Concierge

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role:

As a member of the Global Real Estate & Workplace Services team (GREWS), the Sr. Workplace Services Concierge must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers, visitors, and customer partners alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.

What You’ll Do: 

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival

• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with larger GREWS team members to ensure experiences are timely for all

• Assists with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)

• Assists with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms

• Supports new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization

• Maintains security by following approved procedures, in partnership with Global Physical Security

• Maintains safe and clutter-free reception area, serving as the first impression moment for arrivals to the CS office

• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge

• Responds to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary

• Maintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies

• Receives, sorts and forwards incoming mail. Maintains and routes publications

• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)

• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

Executive Briefing Center Key Accountabilities Include:

• In coordination with the Briefing Center Manager, this role supports our VIP customers in welcoming them to the Briefing Center and supporting a world class experience
• Ensure the arrival experience is world class anticipating customer needs with readiness, but not limited to name badges, name tents, gifts, and room set-up
• Cross-functional coordination with briefing program resources
• Partner with appropriate workplace resources when needed for:
  • technical assistance
  • plant/floral service
  • pantry restocking
  • janitorial services
  • catering support
  • heating/cooling adjustments or other building needs

What You’ll Need:

• Minimum of 2 years professional experience

• Previous EBC experience preferred

• Office Services or Reception related experience preferred. Previous hotel/hospitality front-of-house experience is also welcomed

• Exceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, and external professionals

• Ability to interact with people at all levels including senior management

• Basic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standards is welcomed

• Demonstrated ability to work independently and prioritize multiple tasks

• Flexibility to perform job tasks outside of job description when necessary

• High level of integrity and ethics with the ability to maintain confidentiality

• Strong working knowledge of Microsoft Office Suite and G Suite products

#LI-AI1

#LI-SC1

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

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