The Role
Oversee and analyze store payroll hours, labor budgets, wage rates, and workforce financial performance. Deliver recurring and ad hoc reporting, identify budget and forecast variances, support labor planning and demand analysis, and recommend ways to improve labor efficiency and spending. Partner with finance, regional, and store teams on budgeting, forecasting, pilots, process improvement, and strategic initiatives. Present clear insights and recommendations to leadership and cross-functional stakeholders.
Summary Generated by Built In
The Senior Workforce Management Analyst is responsible for the oversight, analysis, and governance of store payroll hours, labor budgets, and workforce financial performance. This role serves as a key analytical partner, delivering insights that drive labor investment decisions and ensure alignment to company financial targets.
Through ownership of recurring reporting and ad-hoc analysis, this position provides visibility into labor spend, identifies risks and opportunities, and supports strategic decision-making across Business Support Services (BSS), Division Offices, Regional teams, and Stores.
Through ownership of recurring reporting and ad-hoc analysis, this position provides visibility into labor spend, identifies risks and opportunities, and supports strategic decision-making across Business Support Services (BSS), Division Offices, Regional teams, and Stores.
Labor Analysis & Insights
- Own and deliver recurring reporting on payroll hours, labor spend, and budget performance, ensuring accuracy, consistency, and actionable insights
- Analyze daily, weekly, monthly, and quarterly labor performance across payroll hours, sales, traffic, and productivity metrics
- Identify drivers of variance to budget, forecast, and prior year; deliver clear recommendations to improve performance
- Perform deep-dive and ad hoc analysis to uncover trends and support key business decisions
- Translate complex data into simple, actionable insights for cross-functional partners
Budget & Forecast Support
- Support labor budgeting, forecasting, and salary support planning processes
- Analyze wage rates by employee type and role to identify risks and optimization opportunities
- Build and maintain detailed labor hour allocations for initiatives, pilots, and peak business periods
- Partner with finance and business teams to align labor investment with financial targets
Ad Hoc Analysis & Strategic Support
- Support brand expansion, pilots, and test-and-learn initiatives through structured analysis and reporting
- Deliver recaps and readouts with clear insights and recommendations
- Evaluate the impact of operational and strategic changes on labor performance
Workforce Planning & Traffic Support
- Assist with workforce planning by analyzing staffing levels relative to demand and financial targets
- Support traffic and demand analysis, including projects and leadership requests
- Identify opportunities to better align labor hours with customer demand
Salary & Cost Management
- Review of salary support processes and vendor agreement analysis
- Monitor cost drivers and provide insights to improve labor efficiency and spend control
Process Improvement & Communication
- Drive simplification and continuous improvement of WFM processes and reporting
- Support development of presentations for key initiatives (e.g., holiday planning, inventory, major rollouts)
- Communicate updates for Hours of Operation and ensure alignment across stakeholders
Success Metrics
- Timely and accurate delivery of insights and analysis
- Clear, actionable recommendations that influence decision-making
- Improved labor efficiency and optimized hours allocation
- Measurable productivity gains and cost savings
- Strong partnership and influence across cross-functional teams
What You’ll Bring
- 4–6 years of experience in workforce management, labor analytics, or financial analysis
- Strong analytical mindset with ability to translate data into business insights
- Advanced Excel skills; experience with Access and reporting tools
- Ability to manage multiple priorities and deliver in a fast-paced environment
- Strong communication skills with experience presenting to leadership
#LI-CM1
#IND3
Skills Required
- 4-6 years of experience in workforce management, labor analytics, or financial analysis
- Strong analytical mindset and ability to translate data into business insights
- Advanced Microsoft Excel skills
- Experience with Microsoft Access and reporting tools
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills and experience presenting to leadership
Belk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Belk and has not been reviewed or approved by Belk.
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Retirement Support — A defined 401(k) match up to 5%, with eligibility beginning after three months of service, supports long-term savings. A published match formula (100% of the first 4% and 50% of the next 2%) highlights a competitive retirement program.
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Parental & Family Support — Paid maternity and broader parental leave, including adoption, foster, and surrogacy, are included. Fertility and infertility support further extends family-focused coverage.
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Wellbeing & Lifestyle Benefits — An associate merchandise discount is widely available and can be enhanced during special events. Wellness resources such as an Employee Assistance Program and digital health tools complement these perks.
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The Company
What We Do
Charlotte-based Belk, Inc., a privately-owned department store, began when William Henry Belk opened his first store in 1888 with his brother, Dr. John Belk, joining as a partner. What started as two brothers in business has now grown into a legacy of selling great products at great prices, treating customers like family, and giving back to the community. Throughout the years, we’ve changed and grown in so many ways. We’ve added exciting products, adapted the way we work, and made it easier to shop with new technology and services. Today, Belk serves customers at nearly 300 Belk stores in 16 Southeastern states, at belk.com, and through the mobile app.
