About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Sr. Workday developer, you’ll own the hands-on configuration and development of solutions on the Workday HCM platform. You’ll work closely with HR Business Partners, Finance, IT, and Systems Analysts to translate complex business requirements into robust, scalable, and high-quality functional designs and integrations. A primary focus of this role will be on enhancing and customizing our Core HCM, Payroll, and Compensation modules to optimize our employee lifecycle and HR operations. You’ll also help create a highly reliable and performant Workday environment that ensures data integrity and compliance at scale. In addition, you’ll help bring valuable functionality to our internal stakeholders within the framework of an agile environment. This is a 6–12 month contract position.
This position reports to our Sr. Director of Business Applications.
What you’ll do- Own the end-to-end configuration lifecycle, from design and testing to deployment of high-quality, scalable solutions on the Workday platform.
- Lead the implementation of complex integrations with third-party systems (Benefits, Identity Management, etc.) using EIB, Core Connectors, and Workday Studio.
- Develop and customize complex Business Processes (BPs) within Workday Core HCM, Payroll, and Compensation to support the entire employee lifecycle (hire-to-retire).
- Partner with HR and Finance stakeholders to translate business requirements into well-architected technical solutions and advanced reports.
- Manage the bi-annual Workday Feature Releases, analyzing release notes and coordinating regression testing to ensure platform stability.
- Troubleshoot and resolve complex production issues, performing root cause analysis on integrations and configuration to maintain platform health.
- Mentor stakeholders and provide technical guidance on Workday best practices, ensuring data governance and security compliance.
- Bachelor’s degree in Computer Science, Information Systems, Human Resources, or a related field.
- 7+ years of hands-on Workday Techno-Functional experience, with a proven track record of configuring complex HCM processes and building integrations.
- Proven, in-depth experience with Workday Core HCM, Payroll, and Compensation is mandatory, as a majority of the work will be focused in these areas.
- Expertise in Workday Report Writer, Calculated Fields, EIB (Enterprise Interface Builder), Core Connectors, and Workday Studio.
- Strong technical fluency with XML, XSLT, and Workday APIs (SOAP and REST) for building complex system integrations.
- Proficiency with Workday security models, including Role-Based, User-Based, and Contextual Security Groups.
- Active Workday HCM Certification or Workday Pro certification is required. Additional certifications in Compensation or Absence Management are a strong plus.
For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
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What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
