The Role
Provide onsite and remote WMS (Manhattan SCALE) support across locations: design, configure, troubleshoot, and maintain SCALE; manage integrations, advanced configurations, UAT, reporting, training, and onboarding to optimize warehouse operations.
Summary Generated by Built In
Summary/Objective:
The Sr WMS Analyst is responsible for the onsite and remote support of the logistics team in various locations to optimize operations. As the WMS (Warehouse Management System) Analyst, you will need to be a versatile and motivated individual who works with other IT team members and Operations as needed, design, develop, and keep maintenance of Manhattan SCALE. You play an integral part in monitoring the performance of the WMS system, proactively look at areas for improvement, and will lead in the completion of any issues. The WMS Analyst is responsible for the overall WMS support of the operations to ensure that the WMS and subsystems deliver in performance and functionality necessary for the all of operational needs. You will interact with, and advise, the Operations teams and other internal customers to ensure SCALE is meeting their business standards. The WMS Analyst will verify that all business requirements are identified and achieved through proper functional design, configuration, troubleshooting and testing.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:
The Sr WMS Analyst is responsible for the onsite and remote support of the logistics team in various locations to optimize operations. As the WMS (Warehouse Management System) Analyst, you will need to be a versatile and motivated individual who works with other IT team members and Operations as needed, design, develop, and keep maintenance of Manhattan SCALE. You play an integral part in monitoring the performance of the WMS system, proactively look at areas for improvement, and will lead in the completion of any issues. The WMS Analyst is responsible for the overall WMS support of the operations to ensure that the WMS and subsystems deliver in performance and functionality necessary for the all of operational needs. You will interact with, and advise, the Operations teams and other internal customers to ensure SCALE is meeting their business standards. The WMS Analyst will verify that all business requirements are identified and achieved through proper functional design, configuration, troubleshooting and testing.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Partner with various non-technical managers to understand complex, dynamic business rules/processes and then create detailed, and comprehensive documentation.
- Verification of the business manager/stakeholder’s requests functionality and business rules based on existing technical systems and data model.
- Function as the first line of support for the issue resolution across a multi-state environment.
- Trouble-shoot day-to-day issues, identify root causes, and any escalations as needed.
- Maintain SOP and all training materials for WMS system.
- Supports interface management between WMS and internal systems.
- Support a collaborative, innovative, and results-oriented environment across multiple business lines.
- Works with business functional areas to research and identify the best solution to support the most efficient business processes while minimizing customizations.
- Understanding SCALE and being able to troubleshoot any unexpected issue the Operations team may encounter.
- Handles escalations WMS Analysts cannot resolve
- Owns advanced configuration (wave rules, allocation, slotting, automation-related settings)
- Diagnoses root causes for systemic or recurring issues
- Supports new client onboarding with configuration and testing
- Designs process flows to improve operational efficiency
- Leads UAT (User Acceptance Testing) during enhancements
- Builds or maintains advanced custom reports
- Provides training and mentoring to WMS Analysts
- Works directly with operations leadership for improvement initiatives
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
- Bachelor’s degree (B.A./B.S.) preferred or 3-5 years of direct, related experience.
- Minimum of 3 years’ experience with Manhattan SCALE (mandatory).
- Minimum of 3 years’ experience with configuring/modifying accounts within SCALE (mandatory).
- 3-5 years’ experience working in a warehousing environment (preferred)
- Minimum of 3 years with trouble-shooting issues as they arise and fixing the issue at hand in a timely manner.
- Very strong written, verbal and interpersonal communication skills.
- Ability to manage multiple priorities, commitments, and projects in fast-paced dynamic environment.
- Strong analytical skills.
- Strong work ethic with a high degree of flexibility to work in an ambiguous environment.
- Demonstrate effective problem solving and critical thinking skills with a sense of urgency.
- Able to utilize reporting tools effectively and efficiently
- Proficient with databases and SQL
- Development experience a plus.
3 days in office - Fontana
AAP/EEO Statement: Custom Goods, LLC committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
Skills Required
- Bachelor's degree (B.A./B.S.)
- 3-5 years of direct, related experience
- Minimum of 3 years' experience with Manhattan SCALE
- Minimum of 3 years' experience configuring/modifying accounts within SCALE
- 3-5 years' experience working in a warehousing environment
- Minimum of 3 years troubleshooting issues and resolving them timely
- Very strong written, verbal and interpersonal communication skills
- Ability to manage multiple priorities, commitments, and projects in fast-paced dynamic environment
- Strong analytical skills
- Proficient with databases and SQL
- Development experience
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The Company
What We Do
Custom Goods is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 30 warehouses nationally. We are uniquely positioned to offer comprehensive logistics solutions with a personal touch. We serve our customers one shipment at a time by challenging ourselves to be the benchmark service provider of customized supply chain solutions with our strategic anchors: Data-Driven, Personal Touch, and Timely Customer Solutions. Our core values underpin us as individuals, and as a company, we place people at the center of all we do. We have established over 60 years of rich experience and deep relationships following these values. As a number one strategic partner, our customers benefit from our unrivaled dedication to customer excellence.
