Sr. Wireless Network Engineer

Overview

We are seeking a highly skilled Wireless Network Engineer to join our Network Operations team. This role is responsible for supporting, maintaining, and improving enterprise wireless infrastructure while handling daily escalations from the Service Desk and offshore Network Operations teams. The ideal candidate has strong hands‑on experience with Cisco, Juniper Mist, and Meraki wireless platforms, deep knowledge of network authentication, and the ability to communicate clearly across technical and non‑technical audiences.

This role requires the ability to travel for onsite wireless surveys, troubleshooting, and remediation activities.

Key Responsibilities

Wireless Operations & Escalation Support

• Act as a senior escalation point for wireless incidents from the Service Desk and offshore Network Operations teams

• Troubleshoot complex wireless performance, connectivity, and authentication issues in enterprise environments

• Perform root cause analysis and drive issues through resolution in accordance with SLA and operational standards

• Provide on‑call or after‑hours support as required for critical incidents and maintenance activities

Wireless Infrastructure Management

• Administer, maintain, and troubleshoot:

  • Cisco Wireless LAN Controllers (WLCs) 9800s and Access Points

  • Juniper Mist Access Points and Mist Cloud

  • Meraki wireless infrastructure and cloud management

• Perform software upgrades, configuration changes, and lifecycle maintenance for wireless platforms

• Validate and optimize RF design, roaming behavior, and wireless security configurations

Site Surveys & Field Work

• Travel to customer or corporate sites to:

  • Conduct wireless site surveys (pre‑deployment, post‑deployment, and troubleshooting)

  • Perform onsite diagnostics and remediation

  • Validate RF coverage, capacity, and interference issues

• Produce survey reports and actionable recommendations

Network Authentication & Security

• Design, implement, and troubleshoot wireless authentication solutions

• Demonstrate strong expertise in:

  • 802.1X, EAP methods, RADIUS

  • Cisco Identity Services Engine (ISE) for authentication, authorization, and policy enforcement

• Troubleshoot authentication failures across wireless, wired, and NAC integrations

Access Layer Switching & VLANs

• Configure and troubleshoot access‑layer networking supporting wireless infrastructure

• Hands‑on experience with:

  • Cisco and Juniper switches

  • VLAN design, trunking, access ports, and PoE considerations

• Use CLI effectively to diagnose Layer 2 and Layer 3 connectivity issues impacting wireless services

Change & Release Management

• Plan, document, and execute network changes following established change management processes

• Assess risk, develop rollback plans, and coordinate with stakeholders for scheduled maintenance

• Participate in change reviews and post‑implementation validation

Documentation & Knowledge Sharing

• Create and maintain high‑quality documentation, including:

  • Operational runbooks and support procedures

  • Product and platform support guides

  • Standard operating procedures (SOPs)

• Ensure documentation is clear, accurate, and consumable by Service Desk and offshore teams

• Contribute to continuous improvement through knowledge sharing and process refinement

Required Skills & Qualifications

Technical Skills

• Strong enterprise wireless engineering experience

• Hands‑on expertise with:

  • Cisco Wireless (WLCs, APs)

  • Juniper Mist APs and Mist Cloud

  • Meraki wireless and cloud management

• Solid understanding of:

  • Wireless RF fundamentals and design principles

  • Authentication protocols (802.1X, EAP, RADIUS)

  • Cisco ISE administration and troubleshooting

• Experience with Cisco and Juniper access‑layer switching and VLANs

• Strong CLI troubleshooting skills

Professional Skills

• Excellent verbal and written communication skills

• Ability to explain complex technical issues to non‑technical stakeholders

• Strong documentation and technical writing capabilities

• Proven experience working in an operations or escalation‑driven environment

• Ability to manage multiple priorities under pressure

Preferred Qualifications

• Wireless or networking certifications (e.g., CCNP Wireless, CWNA, Mist certifications, Meraki certifications)

• Experience supporting global or large‑scale enterprise networks

• Familiarity with ITIL or structured operations frameworks

Travel Requirements

• Ability and willingness to travel for onsite wireless surveys and troubleshooting as required

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law