The Role
Administer Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, security, patching, backups, disaster recovery, virtualization, and databases. Configure web hosting platforms and server software, manage cloud-hosted and on-premises virtual machines, resolve L2/L3 support tickets, monitor infrastructure, troubleshoot performance issues, enforce compliance, and document procedures. Collaborate with support, SRE, and DevOps teams while meeting SLA requirements.
Summary Generated by Built In
1) Server Administration & Management
- Install, configure, and maintain Windows Server environments.
- Manage Active Directory, Group Policy, DNS, DHCP, and file/print services.
- Perform server hardening, patch management, and access control implementation.
- Manage file system permissions, quotas, and system-level configurations.
2) Backup, Recovery & Disaster Planning
- Perform and monitor system backups and periodic restore testing.
- Ensure integrity and reliability of MSSQL and MySQL database backups.
- Support disaster recovery planning and execution.
3) Server & Application Software Configuration
- Install and configure server and application software.
- Manage web hosting components such as IIS, Apache, Nginx, and LAMP/LEMP stacks.
- Install, configure, and maintain hosting control panels (WHM, cPanel, Plesk).
4) Database Administration
- Administer MSSQL and MySQL databases.
- Perform performance tuning, schema management, and access control.
- Monitor database health and optimize queries where required.
5) User Account & Identity Management
- Create, modify, and deprovision user accounts and roles.
- Conduct access audits and enforce security policies.
6) Virtualization & Cloud Infrastructure
- Deploy and manage virtualization platforms (Hyper-V, VMware, KVM).
- Support on-premises and cloud-hosted VMs.
- Basic working knowledge of cloud platforms such as AWS, Azure, and GCP.
- Ensure cost-effective utilization of cloud resources.
7) Ticket Ownership & SLA Compliance
- Own, respond to, and resolve L2/L3 support tickets, including escalations.
- Maintain accurate ticket updates and meet defined SLA timelines.
- Handle low-to-medium complexity incidents independently.
8) Infrastructure Monitoring & Troubleshooting
- Monitor servers, logs, system metrics, and alerts.
- Identify and resolve performance bottlenecks proactively.
- Collaborate with cross-functional teams for high-priority incidents.
9) Security & Compliance
- Implement firewalls, patching, access control, and security policies.
- Monitor system vulnerabilities and intrusion detection logs.
- Ensure compliance with internal and customer security standards.
10) Documentation & Team Collaboration
- Document SOPs, troubleshooting steps, and infrastructure changes.
- Participate in knowledge-sharing and incident post-mortems.
- Work collaboratively with support, SRE, and DevOps teams.
Requirements
- Proven experience in administering Windows Server environments.
- Strong knowledge of Active Directory, DNS, DHCP, and Hyper-V.
- Hands-on experience with MSSQL and MySQL database administration.
- Strong troubleshooting skills for L2/L3 level server issues.
- Experience in web hosting environments preferred.
- Familiarity with virtualization technologies (Hyper-V, VMware, KVM).
- Basic exposure to cloud platforms (AWS/Azure/GCP).
- Ability to multitask in a fast-paced production environment.
- Strong written and verbal communication skills.
- Demonstrated ownership, accountability, and follow-through.
- Ability to work independently and in a team.
Skills Required
- Experience administering Windows Server environments
- Strong knowledge of Active Directory, DNS, DHCP, and Hyper-V
- Hands-on experience with MSSQL and MySQL database administration
- Strong troubleshooting skills for L2/L3 server issues
- Experience in web hosting environments
- Familiarity with virtualization technologies including Hyper-V, VMware, and KVM
- Basic exposure to cloud platforms including AWS, Azure, and GCP
- Ability to multitask in a fast-paced production environment
- Strong written and verbal communication skills
- Demonstrated ownership, accountability, and follow-through
- Ability to work independently and in a team
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The Company
What We Do
WIPLON, a WIPL company, provides cloud infrastructure and managed services for businesses. Its offerings include managed and cloud VPS, shared and dedicated servers, web hosting, domain services, AWS management and cost optimization, backup solutions, and 24/7 technical support. The company helps organizations scale through cloud transformation and manages mission-critical servers, clusters, GPUs, and cloud environments for customers across India and AMEA.
