Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.
THE HIGH LEVEL
Iron Bow Technologies is seeking an experienced Sr. VoIP Engineer to support an existing, long time Federal Government customer, the Smithsonian Institute. The work is a mix of operational/support (ticket based) and project tasks. The Smithsonian team is a small closeknit team. You’ll work directly with the Government COR to support the Museum and its various structures. This position is currently hybrid and requires a schedule with onsite work at the customer site in Washington DC, currently planned for 2 days onsite and 3 days remote.
DOES THIS SOUND LIKE YOU
Collaboration skills: You embrace the concept of a positive team spirit and are the role model for instilling team-wide collaboration. You leverage the strength and expertise of your team members to efficiently accomplish work, promote the sharing of best practices, and practice a feedback loop that promotes continuous improvement. You welcome participation in Government/customer meeting where you provide insight and information to all participants related to the overall security posture.
Results oriented: You are results-oriented strive to attain desired goals, to include time-committed deliverables, and willing to adapt strategies, methods, realigning competing priorities that ensure successful outcomes.
WHAT YOU'LL BE DOING
- Bring the talent and ability to be flexible, able to shift priorities based on sometimes changing project deadlines balanced against operational urgency in the customer’s environment. You bring the skill and know-how to be a good communicator of status and ability to estimate time to complete. You’ll be working alongside the Gov’t team members and will be involved in all aspects of the project needs. Collaboration and communication are key!
- Daily administrative engineering and upgrade support for Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), and InformaCast by Singlewire, Ziro, PhoneView/MigrationFX by UnifiedFX, VMware, and Cisco UCSC series servers.
- Perform analysis, design, development, programming/debugging, testing, and certification of the Cisco UC application and hardware.
- Perform end user moves/ads/changes/deletes within the UC environment.
- Basic routing and switching plus security skills necessary to support the Cisco UC environment.
- Troubleshoot end-user and system issues in the Cisco UC environment.
- Support government initiatives which include obtaining government requirements to obtain vendor quotes for equipment.
- Plan/organize/coordinate/execute assigned technical projects and tasks, often requiring expert analysis and direction to teams of other specialists.
- Perform daily VoIP system checks. Maintain all devices at 99.98% or better availability as detailed in the specifications.
- Evaluate emerging technologies to contribute to the long-range planning for system evolution. Conduct market research and provide reports showing best in business/industry leading directions.
- Daily VoIP system checks and provide customer (COR) reporting that outlines the status of the infrastructure along with problems which were found and either rectified or need to be escalated – including details of steps taken or need to be taken.
- Open Service Now tickets for system maintenance/upgrades as required. Present the system maintenance/upgrades tickets to the change control board (CCB) for approval.
- Must be physically mobile (i.e., able to walk distances and climb stairs) in order to service users/equipment at the various Smithsonian museums and office buildings.
- Must be able to lift and move 50 pounds of items such as boxes, equipment, phones, servers, etc.
- Practice robust knowledge management and documentation such that additional back up resources can easily join to help during surge/emergency operations.
- Additional duties as assigned by the government.
WHAT YOU BRING TO THE TABLE
- At least seven (7) years of Cisco VoIP-related experience along with Cisco Certified Network Professional (CCNP) or higher certification.
- Ability to work independently to perform daily administrative/engineering/upgrade support for CUCM, CUC, UCCX, CER, and InformaCast by SInglewire.
- UCCX experience with scripting and Finesse.
- Aptitude to learn new technologies such as Ziro, UnitedFX products, Cisco Expressway, Intrado/RedSky e911 services, Service Now ticketing system, etc.
- Know how to plan/organize/coordinate/execute technical projects.
- Ability to evaluate emerging technologies to contribute to long-range planning and technical review models for system evolution. Includes ability to conduct detailed market research and provide reports to the end-user supervisor/leadership.
- Background in service delivery – ability to communicate effectively in a consultation role, managing expectations, keeping customers informed regarding system changes and specific problem investigations
- Ability to communicate effectively, orally and in writing, to a variety of audiences as well as present projects and plans to team members and management.
- Public trust clearance (active) is desired - must be able to obtain and maintain a Smithsonian security clearance.
WHY YOU'LL LOVE IT!
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
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What We Do
We deliver mission success through next-generation solutions across government, healthcare, and commercial markets. Iron Bow relies on our passionate people, long-standing partnerships, and strategic thinking to solve your most critical challenges.
At Iron Bow, our people believe in a culture of transformation and that the future of technology is here to deliver our clients’ missions.
When it comes to our people, we care about the customer's mission, value a culture of teamwork, and believe deeply in the power of technology to transform lives and communities.
#WhatWeDoMatters
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