Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading course creation platform makes it easy for organizations to build engaging, custom content to effectively onboard new hires, stay compliant, upskill employees, and more.
As a Sr UX Writer II, you’ll think in terms of flows and interactions, and ensure that language functions as a system that works across products, surfaces, and languages, embodying our brand and meeting users wherever they are. This strategic role is scoped to operationalizing content design within the design system, and developing writing standards and frameworks that scale across multiple products.
The ideal candidate has an eye for craft, a demonstrated ability to work with complex systems, and the drive to build AI-powered workflows that amplify what the team can do. You have a knack for transforming complexity into clarity. Your portfolio should demonstrate your talent for working with designers, product managers, engineers, and researchers on thoughtful solutions to complex creative projects. You’re strategic, creative, adaptable, a self-starter, a strong communicator, and a proactive team player.
Design, develop, and drive new operational methodologies for achieving and maintaining writing excellence in product development.
Seamlessly integrate writing guidance, best practices, and style principles into existing and evolving design systems.
Develop reusable UX content templates, components, and frameworks to ensure consistency and efficiency.
Build and manage AI-powered systems, tools, and workflows that multiply the product organization’s capacity and output quality.
What You'll Do:
Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams
Document and maintain the styles and standards for UX writing across all products
Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization
Clearly communicate creative concepts to stakeholders representing strategic and user-focused viewpoints with confidence and ease
Independently lead UX writing initiatives from discovery through implementation, ensuring alignment with product strategy and driving measurable improvements in user experience and engagement
Bring judgment to how AI fits into content design work; using it where it adds value, helping the team calibrate processes, and contributing to responsible practices
Partner closely with design teams on accessibility and localization initiatives, ensuring content is inclusive and usable for all
LocalizationLeverage deep understanding of how authoring UI decisions affect authors working across languages and regions
Shape and advocate for patterns that reduce friction for multilingual workflows
Design Thinking Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice
Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions
Adapt and evolve writing systems and resources to meet future product and user needs.
Cross-Functional CollaborationCollaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice
Communicate productively with visual thinkers and advocate for your point of view
Work cross-functionally to build experiments, develop hypotheses, and test plans
Socialize and champion writing guidance and best practices at all organizational levels, from individual contributors to executive stakeholders
Team CitizenshipFoster a culture of collaboration, where constructive feedback and open dialogue are required
Demonstrate professional, positive, and proactive communication with peers
Mentor developing peers on processes, product knowledge, and best practices
What You Should Have:
8+ years of experience as a UX Writer with a deep understanding of user-centered design principles
Experience with localization workflows, including writing for translatability, working with translation management systems, or collaborating with L10n engineering teams
A builder who’s comfortable in a high-growth environment
A demonstrated ability to use empathy, logic, and data to inform design choices
Excellent communication and presentation skills, including the ability to present research to stakeholders and executive leadership
Proven fluency with AI tools (e.g., Claude, ChatGPT, or similar) applied to content design workflows—not just as a user, but as someone who builds and maintains AI-powered systems for team-wide use
A passion for building accessible, inclusive, quality products — and to evangelize those practices
Collaborative mindset and comfortable working effectively in cross-functional teams
A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
Great team player, highly self-motivated. Ability to collaborate closely with technical writers, product designers, product managers, and engineers
You are resilient, reliable, and optimistic
Skills Required
- 8+ years of experience as a UX Writer
- Deep understanding of user-centered design principles
- Experience with localization workflows
- Excellent communication and presentation skills
- Proven fluency with AI tools applied to content design workflows
- Collaborative mindset and comfortable working effectively in cross-functional teams
What We Do
Articulate develops e-learning software, content, and resources that change the way the world learns. More than 106,000 organizations worldwide, including all 100 of Fortune 100, have created millions of courses using our online training apps, Articulate 360 and Rise.com. With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360. With Rise.com, organizations get everything they need to create, track, and manage their online training in one complete system. It's the all-in-one online training system employees love. Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 965,000+ member of E-Learning Heroes. As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees. We're building a team that looks like the world we live in and an environment where people from diverse backgrounds feel like we belong. Learn more about why we're one of Inc. Magazine's Best Workplaces of 2020.
