If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This role resides within the Experience Design team for Connected Services, which includes mobile and web applications for MyQ Residential and Business Access Solutions. The Senior UX Writer 2 is responsible for all product copy across the myQ ecosystem. A successful incumbent is expected to (i) have a passion for user-centered experiences; (ii) author clear and concise copy that maximizes engagement and minimizes confusion and errors; (iii) establish a distinct and consistent brand voice; (iv) appropriately balance emotional vs functional communication; (v) communicate effectively across different contexts and audiences.
Essential Duties and Responsibilities:

• Develop the myQ brand voice for all digital products
• Author, maintain and govern copy guidelines to ensure a consistent brand voice with strong direction for non-writers on how to tailor content. Drive copy consistency efforts across the organization.
• Conduct content audits and quality analyses to identify gaps and areas for improvement
• Create and implement roadmap for updating copy throughout the myQ ecosystem
• Write in-product copy which includes but is not limited to: headlines, body copy, microcopy, names for products and services, navigational nomenclature, terminology, etc.
• Write new copy, maintain existing copy and expand beyond words to larger content design solutions
• Provide copy direction to teams as needed. Coordinate with creatives and marketers to ensure omni-channel consistency.
• Closely collaborate with the larger product team by presenting well-informed points of view while remaining open to feedback and iteration.
• Participate and/or conduct user research to ensure effective content development
• Make data-informed recommendations based on analytics, deep product knowledge and business objectives
• Deliver impactful presentations at all levels of an organization
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group's reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications
Education/Certifications:

• UX Design or Writing Certifications or other professional level training
• Experience:
• 6+ years of proven writing experience for websites and applications, preferably for mobile apps.
• Portfolio of writing and content samples that demonstrate user-focused writing samples, brand and copy
• guidelines and tone of voice.

Knowledge, Skills, and Abilities:

• North American English fluency
• Excellent writing, spelling and understanding of grammar
• Strong verbal and written communication skills
• Developing copy treatments for user research
• Basic competency with design tools such as Figma and Adobe XD
• Collaboration with cross-functional product team members such as designers, engineers and product
• managers

Other:

• Ability to travel up to 10% of the time domestically and internationally

Preferred Qualifications
Education/Certifications:

• BS/BA degree in English, Journalism, Writing, Literature, Communications, Human-centered Design or other related fields

Experience:

• 7+ years of writing end-user facing UX copy for multi-channel digital ecosystems including mobile and
• desktop applications, software and websites.
• Authored and maintained a brand voice, copy guidelines and standards.
• Agency copywriting experience
• Content design going beyond copy to include imagery, audio, video, interactive or other communication
• devices

Knowledge, Skills, and Abilities:

• Flexible, versatile writing across different channels, content formats and users
• Structuring and executing user research to develop copy recommendations
• Creating a brand voice and copy guidelines
• Have a long term perspective as well as incremental steps to get there
• Connecting work to the broader context of customer needs and business goals

#LI-Hybrid
#LI-JM2
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.