The Role
Conduct and execute research studies using advanced methods to gather customer insights, analyze data, collaborate with teams, and refine research strategies.
Summary Generated by Built In
Blink UX is the product design firm crafting your next breakthrough. We partner with ambitious companies like Amazon, Google, and NASA to create transformative products and experiences through strategy, research, and design. With headquarters and labs in Seattle and studios in Boston, San Diego, San Francisco, New York City, and Bengaluru, we partner with clients around the world.
This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.
Location: Onsite 5 days/week - Columbus, OH, Chicago, IL, NYC, NJ, DE
Duration: 1 year
What you'll be doing:
- Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights.
- Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement.
- Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings.
- Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications.
- Stay current with industry trends and incorporate knowledge into team insights.
What we're looking for:
- 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques.
- Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
- Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences.
- Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs.
- Experience working in financial services or regulated industries is a plus.
Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.
Top Skills
Ethnography
Interviews
Qualitative Research
Quantitative Research
Surveys
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The Company
What We Do
Blink UX is a global product design consulting firm creating products and experiences people use, love, and remember. Blink has over two decades of experience in UX research, strategy, and design, partnering with innovative industry leaders, including Amazon, JPMorgan Chase, Google, Meta, The New York Times, and NASA.
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