Sr. UX Researcher

Roles and Responsibilities

In this role, you will:
Lead and recommend both short-and long-term research activities, contributing to the creation of a research plan
Create and communicate research artifacts, findings, reports and recommendations with stakeholders
Advocate for user research and help champion buy in from stakeholders and businesses
Participate in planning of research topics and usability tests and contributes to the analysis and synthesis of research findings
Contribute to management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings to stakeholders
Participate in discussions and activities related to current research projects
Contribute to effective documentation of research and testing including notes, photos, video and resulting analysis
Begin to lead evaluation of current and emerging design, technology, industry, and market trends

Education Qualification

For roles outside USA:

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience.

For roles in USA:Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum years of experience4years

Desired CharacteristicsTechnical Expertise:
Experience conducting qualitative and quantitative research activities such as ethnographic studies and usability studies
High attention to detail; extremely strong written and verbal communication skills
Deep knowledge and previous experience with research tools such as Morae Observer, Camtasia, Axure, InVision, and Omniture
Mastery of Agile / Lean UX methodologies
Business Acumen:
Understanding of key cross-functional concepts that impact the company, business priorities, & organizational dynamics.
Keeps current on industry landscape; ability to map industry trends to internal vision.
Ability to communicate effectively with various stakeholder groups.
Understanding key principles of design thinking and research, what it is and why it is important. Explores all ideas, regardless of their source.
Understands that designing, validating, developing and deploying products and services for infrastructure-level domains requires attention to complexities between systems.
Leadership:
Experience translating user-centered design requirements into technical implementations for projects, measuring deliverables and balancing competing objectives.
Ability to clearly articulate technology options to collaborators on cross functional teUnderstands the value of a rigorous and transparent decision-making process.
Experience working with cross-functional teams and cross-business teams to assist in driving broad-reaching solutions across the function / business.
Ability to inspire and infuence change
Ability to contribute to constructive conversations utilizing active listening and validating the information needs of stakeholders and users.
Demonstrated deep passion for learning and courage to push the boundaries of one's own thinking.
 

Note

Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.