About us:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Join the Digital - Guest Experience Design team and collaborate with a group of design, research, and accessibility enthusiasts and experts who have a passion for improving and innovating our digital experiences for Target’s guests, team members and partners. We pride ourselves on designing tangible, inspiring and impactful solutions that serve our guests, team members and business. Being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight wherever possible.
Join a world-class Product Design, Content Design, Research and Accessibility team responsible for the human-centered design of our digital experiences (apps, website, in-store and team member tools). We envision and create inspiring, impactful and well-crafted solutions that serve our guests, team members and business in support of all families discovering the joy of everyday life, inclusive of Black, Indigenous, people of color, people with disabilities, non-binary, and low-income guests.
As a Designer Program Manager with a focus on Design Operations, you’ll bring our purpose to life as you support our 100+ person UX organization. Our new Design Operations practice focuses on the orchestration and optimization of the people, processes, and craft necessary to scale UX at Target. As a member of our emerging DesignOps team, you will lean on your design operations expertise to support and develop best practices for our UX team on how we work together, how we get work done, and how our work creates impact.
In this role, you will create highly efficient processes and measures that generate high-quality outputs to support scalable solutions so that the team can focus on executing, while leaders can focus on leading. In collaboration with the DesignOps leader and UX leadership team, you will focus on establishing models that support the UX team in three key areas: business operations such as tool management, standardization, and prioritization; team operations such as onboarding, communications, and collaboration; and people operations such as measuring success factors, coordinating team trainings, and cultivating our team culture. You’ll leverage user-centered and design-thinking processes to solve problems.
You’ll be in charge of your own destiny in an environment that has strong support for work-life balance. We’ll support you along the way with robust onboarding, as well as personal and career development. The exciting part of retail? It’s always changing! Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
What you’ll be doing:
- Collaborating with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts and UX researchers
- Establishing a clear scheme of design delivery, helping to decide who needs to see the work, and when
- Contributing to the standardization, interpretation, and guardianship of Target’s design operations
- Defining objectives and desired results with product, engineering and business partners
- Effectively using data and insights to identify critical gaps and weaknesses of existing processes
- Helping to create a framework that would optimize day-to-day workflow—maximizing engagement and reducing duplicated efforts
- Writing and maintaining documentation on the processes and models needed to operationalize UX and amplify the value of design across the organization
- Tracking the impact of our work to help the team evaluate opportunities for continued improvements
- Working with other teams across Target (store operations, supply chain, marketing, etc) to ensure a cohesive operations strategy across the different silos and roles
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs
About you:
- 4+ years of experience in digital software product work, with user experience emphases in research, process or service design, UX architecture and workflow, interaction design and/or visual design
- A portfolio featuring product design and/or design operations work
- Demonstrated knowledge of UX design best practices
- Demonstrated strategic problem-solving, collaboration and influence skills
- Awareness of data and research methodologies and ability to conduct or partner with research experts
- Able to work as a business partner to help enhance the design infrastructure and create benefits for everyone involved in the design process
- Able to work well in a large organization with many partners
- Able to design, document, and improve processes to meet the desired user experience
- Able to articulate and defend decisions with grace, logic and data
- Able to be trusted with confidential and/or privileged information
- Enthusiasm about scaling efficiencies, organization, and overall operations.
Skills Required
- 4+ years of experience in digital software product work with UX emphasis
- A portfolio featuring product design and/or design operations work
- Demonstrated knowledge of UX design best practices
- Demonstrated strategic problem-solving and collaboration skills
Target Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Target and has not been reviewed or approved by Target.
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Healthcare Strength — Health benefits are accessible to hourly team members at relatively low hour thresholds and include no‑cost, 24/7 virtual medical care and expanded mental‑health support. This breadth is positioned as a relative strength compared to typical retail offerings.
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Retirement Support — Retirement programs include a dollar‑for‑dollar 401(k) match with immediate vesting and options like Roth 401(k) and stock purchase. These features strengthen long‑term savings for a wide range of roles.
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Parental & Family Support — Family support includes paid family leave, backup care, and reimbursements for adoption and surrogacy. These resources complement paid time off and holidays for eligible team members.
Target Insights
What We Do
Target is an American retailing company providing access to a wide selection of products such as furniture, electronics, toys, and more. Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.
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