Sr. Experience Designer

Job Description:

The Sr. Product Designer will collaborate and partner with Product and Engineering to identify a market opportunity, clearly define any foreseeable problems, plan for unforeseeable issues, develop and recommend a proper solution for the problem, and validate the solution with real users through various inputs.

• Partner with stakeholders to create long term strategies and NorthStar visions for our products.
• Design and prototype solutions for mobile, desktop, web applications, and other digital platforms.
• Develop and establish strong partner relationships across teams and disciplines to promote and lead collaboration and efficiency.
• Collaborate with product managers and engineers from discovery to delivery, prioritizing the end user’s product interaction and journey.
• Identify user needs, develop rapid prototypes, test ideas with design researchers, and refine designs with data and user feedback.
• Document and audit detailed interaction models and User Interface (UI) specifications to ensure accuracy and validity.
• Collaborate with other product designers to maintain consistency in the end user experience.
• Serve as the primary designer and subject matter expert (SME) for a significant body of capabilities within one of our product teams.
• Partner with your Product Manager(s) and Technology Lead resources in product discovery, end-to-end design experiences across multiple channels, maintain consistency and User Experience (UX) standards, and support engineering on the execution of those experiences.
• Conduct design reviews to ensure alignment with key stakeholders; medical, legal, regulatory, and compliance; adhere to brand and accessibility standards.
• Test ideas with real users. Build testing into a frequent cadence (i.e., daily, weekly, etc.) to validate and refine ideas as well as collect new insights
• Participate in qualitative user research, craft journey maps, and employ qualitative and quantitative tools to monitor the product and make iterative improvements.
• Expand NextGen Healthcare’s design system with new components, micro-interactions, and illustrations.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s Degree.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 5+ years of experience designing digital products for enterprise or SaaS applications
• Experience in Figma or similar design tools.
• Experience designing complex, data-driven systems (healthcare or regulated environments preferred)

Knowledge, Skills, and Abilities:

• Knowledge of: Knowledge and proficiency in user-centered design methods, exploration, storytelling, and detailed interaction design. Knowledge of product design best practices. Knowledge of Microsoft Office Suite. Comprehensive knowledge of user research, UX writing, wireframing, and prototyping.
• Skill in: Technical skills, problem solving, research, collaboration, intermediate to advanced skill levels in both interaction and visual design. Detail oriented, organized, communication and time management skills.
• Ability to: Ability to thrive in a fast-paced, experiment-rich environment. Ability to demonstrate flexibility and adaptability in accepting feedback from other UXers on the team and stakeholders. Ability to demonstrate empathy and understanding with the user to solve their problems. Ability to iterate and explore multiple design approaches at one time to avoid, vs. fixating in one approach prematurely. Ability to lead and/or assist with usability testing to create a final and detailed interaction behavior specification. Prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. establish and maintain effective working relationships through collaboration and respect.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.