ABOUT THIS POSITION
UX Designers at Waystar are responsible for ensuring that the software we create is easy to use, easy to learn, and provides maximum efficiency for the user.WHAT YOU'LL DO
Responsibilities
Working closely with Product Managers to transform business goals into actionable UX/UI business requirements in line with a user-centered design philosophy
Collaborating with Product and Engineering to vet and refine how UX/UI requirements are implemented by Engineering
Using UX/UI business requirements to define process flows and create conceptual wireframes
Creating high-fidelity interactive prototypes when needed for user testing, communicating complex interaction requirements, etc
Fully owning responsibility for the holistic experience of products within their assigned product area
Working with Product Managers to describe a project plan for each initiative, including dates around each phase of work, and asset delivery timing
Maintaining product subject matter expertise within their assigned product area
Developing internal and external relationships to generate future site visit opportunities
Helping craft processes and tools to standardize ongoing UX responsibilities. This includes meaningful additions to our user feedback processes, workflow design activities, and our general support across the organization for the development of new designs.
Leading site visits, interviews, and surveys to develop a thorough understanding of our users
Continually improving key internal relationships across departments to ensure the UX/UI team is aware of all UX needs within the organization, and meeting them
Using advanced behavioral metrics techniques to find opportunities for improvement within existing solutions
Providing UX subject matter expertise throughout the business
Providing design and process guidance to help other departments be more effective wherever needed
Serving as a mentor for UX Designers with less experience on the team, to provide guidance and exemplify how UX Designers function within the department, and within the organization
WHAT YOU'LL NEED
Required Skills
Motivated by solving complex problems with elegant design solutions
5+ years of experience designing business software UX
Bachelor’s degree in HCI, Interaction Design, Graphic Design, a related field, or possessing equivalent experience
Natural ability to create and foster relationships within multi-disciplinary product and engineering teams
Portfolio demonstrating design capabilities and a track record of quantifiable results from past projects
Excellent heuristic usability analysis skills
Basic knowledge of front-end technologies used to implement designs (HTML, CSS, etc.)
Strong requirements-gathering and business analysis skills
Deep understanding of best practices for web-based information architecture and design
Strong visual, verbal, and written communication skills
Ability to work in a fast-paced environment - quickly and iteratively, delivering on time
Excellent organizational skills and attention to detail
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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What We Do
Waystar provides market-leading technology that simplifies and unifies healthcare payments. Our cloud-based platform streamlines workflows and improves financials for healthcare providers of all kinds, and brings more transparency to the patient financial experience.
The Waystar platform is used by more than 450k providers, 750 health systems and hospitals, and 5k health plans—and integrates with all major HIS and practice management systems.
The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue.
At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
