Sr User Researcher/Lead Design Researcher

The Team:

We’re looking for a Senior User Researcher to join our dynamic User Research Team. As a close-knit group of UX research enthusiasts, we represent the voice of the user across all HERE products, driving user-centered innovation. We excel at hands-on user testing to validate product concepts, translating contextual research insights into actionable findings through user journey mapping, and facilitating design thinking workshops with diverse stakeholders. Collaborating closely with product management, design, and engineering, we tailor our research methods to meet the specific needs of each product. If you’re passionate about shaping impactful user experiences, we’d love to connect with you.

The Role:

In this role, you’ll lead research that informs the development of next-generation, location-centric technologies in automotive, mobility, and logistics—from navigation systems and ADAS to AI-powered experiences.

You’ll work in a fast-paced, project-based environment where initiative, autonomy, and cross-functional collaboration are key. This is a high-impact role for a technically-minded researcher who thrives in ambiguity and is passionate about shaping products that solve real user problems.

What You’ll Do

• Lead end-to-end research for early-stage innovation projects across automotive and logistics domains.
• Conduct contextual field studies, usability testing, and exploratory research to uncover user needs and behaviors.
• Collaborate closely with Product, Design, and Engineering teams to translate insights into product direction.
• Support and coach product teams in applying user-centered design practices and running internal workshops.
• Deliver clear, actionable insights through compelling storytelling and solution-oriented deliverables.
• Advocate for the user across a distributed, global organization and help build a shared understanding of research value.

Our ideal candidate lives and breathes a dedication to articulating the value of user needs and well researched end-to-end user experiences, has proven experience with delivering both B2B and B2C products/solutions ideally in the Automotive or Logistics Industry, and has worked in international and distributed organizations.  You will be successful in this role with most of the following:

• 5+ years of experience in user research, with at least 2 years in the automotive or logistics industry.
• A Master’s degree in Human Factors, Social Sciences, Design Research, or a related field.
• Proven ability to work independently in a project-driven environment, managing multiple research initiatives.
• Strong command of qualitative and quantitative methods, including field research, interviews, surveys, and usability testing.
• Excellent communication and stakeholder management skills—you’re confident setting up and leading research engagements.
• Experience working in international, distributed teams and navigating complex B2B and B2C environments.

What we offer?

• Be part of a horizontal research team that influences product strategy across the company.
• Work on cutting-edge technologies that shape the future of mobility and logistics.
• Collaborate with a diverse, global team of researchers, designers, and technologists.
• Enjoy a culture that values curiosity, autonomy, and impact.

Help us drive the future of mobility with human-centered insights. Apply today!

As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.