The Sr. Training Technology Coordinator is responsible for supporting and coordinating the management of a wide array of training technology and simulator tools employed by the State & Member Training department. This includes, but is not limited to laptop computers, networking equipment, audio/visual equipment, and other specialized software. This role serves as the main point of contact for all of the department's training technology and associated equipment.
Essential Functions:
- Partners with other department staff on all matters related to training technology and equipment.
- Coordinates maintenance and ensures the proper functioning of all department training technology and equipment, in accordance with department policies and procedures.
- Provides troubleshooting and technical support to ensure the use of technology is successful during in-person and virtual training events.
- Leads the set-up and tear down of training equipment for in-person training events, providing guidance and direction to department staff, staff from other internal departments, as well as external vendors.
- Provides technical support for content development, including the use of various simulation, content authoring and audio recording tools.
- Creates and documents procedures and guidelines, then evaluates the need for refinement after each event based on lessons learned and customer / member feedback.
- Works to continually improve and enhance the training technology to enhance the member experience.
- Participates in site visits and tours to ensure technology and logistical requirements will be met at the best price.
- Partners with PJM Procurement Department to ensure all services are rendered at the most competitive price point available.
- Works closely with the Manager of State and Member Training to ensure all events and projects are completed (on-time, on budget).
Characteristics & Qualifications:
Required:
- Bachelor's degree in Engineering, Computer Science or equivalent work experience skills in various IT systems, networking, asset manage
- At least 5 years of work experience
- Ability to produce high-quality work products with attention to detail
- Ability to communicate effectively in a team environment
- Experience in quantitative and qualitative analysis
- Experience using verbal and written communications skills
- Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
- Ability to troubleshoot and provide technical support
- Ability to research, identify, and evaluate new and emerging technologies and recommend strategic initiatives
- Experience operating a variety of current A/V technologies
- Ability to work independently and to train, guide or assist others to perform complex assignments
- Demonstrated ability to learn and implement new technologies quickly
Preferred:
- MBA degree
- Experience with PJM operations, markets, and planning functions
- Experience supporting any of PJM Committees
- Experience with IT Asset Management
- Experience with e-learning content authoring tools such as Adobe Captivate, Xyleme
- Ability to apply graphic design skills and tools in the composition of technical documentation including flow charts, diagrams, and presentation materials
- Experience using Adobe Creative Suite
- Experience with audio/video production/editing
- Experience using HTML/CSS/JS, Microsoft SharePoint, and Microsoft Visio
- Experience with Powershell Scripting and XML
Top Skills
What We Do
PJM Interconnection manages the high-voltage electric system that provides power to 65 million people in all or parts of 13 states and the District of Columbia. It's the largest power grid in North America.
As a neutral, independent party, PJM administers a competitive wholesale electricity market. PJM’s long-term regional planning process provides a broad, interstate perspective that identifies the most effective and cost-efficient improvements to the grid to ensure reliability and economic benefits.
PJM serves all or parts of Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia.
An independent board oversees PJM’s activities. Effective governance and a collaborative stakeholder process help PJM achieve its vision: “To be the electric industry leader – today and tomorrow – in reliable operations and efficient wholesale markets.”
