Sr. Training Specialist

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Senior Learning Facilitator is responsible for delivering and managing learning and development programs that support the professional development of our employees. This role partners closely with our learning business partners and learning experience designers, in creating engaging learning materials, and facilitating interactive learning experiences that enhance skills and knowledge. The incumbent in this role is responsible for enhancing our organization’s performance, productivity, and profitability through the support and training of our people.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Collaborates with Learning Business Partners and Learning Experience Designers on design of curriculum and learning programs.
• Partners with HR Business Partners and leaders to ensure coaching and training is driving operational success.
• Manages training programs end-to-end; implements, delivers, and manages training curricula, programs, and activities that align with ChenMed’s strategic objectives, vision, mission, and values.
• Leads in-person and live online virtual training sessions, providing a positive and engaging learning environment.
• Uses a variety of instructional/facilitation methods to address diverse learning styles.
• Adapts training delivery based on audience needs, ensuring accessibility and inclusivity.
• Tracks learner progress (for example, skill proficiency evaluations’ outcomes) and ensures that educational objectives are being met.
• Provides mentorship and coaching to junior facilitators, offering guidance on best practices and facilitating their professional development.
• Support colleagues and leaders in enhancing their facilitation skills and delivery techniques.
• Manages leadership development program cohort schedules and participant-related efforts including communications, requests, and resources.
• Facilitates and manages engaging learning experiences that educate leaders on the process, tools, and skills needed for them to be successful. Oftentimes, these programs are delivered in partnership with a business Subject Matter Expert, Learning Business Partner, or HR Business Partner.
• Partners with ChenMed leaders to develop their team members through coaching.
• Participates in continuous improvement sessions with Learning Business Partners, Learning Experience Designers, HR Business Partners, SMEs, market and national stakeholders, and other master facilitators. Involved in critical projects as a SME.
• Travels to conduct team-facilitated train-the-trainer and end-user training on processes, tools, systems, roles/responsibilities, leadership, and soft skills.
• Stays up to date on current trends in Learning and Development
• Evaluates effectiveness of learning programs delivery through metrics and adjusts delivery methods as needed.
• Performs other learning and development-related activities as needed.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong knowledge of instructional design, adult learning principles, and learning technologies.
• Excellent communication, presentation, facilitation, and interpersonal skills.
• Ability to lead diverse groups and manage multiple learning programs simultaneously.
• Proficient in learning management systems (LMS) and eLearning tools (E.g., PowerPoint, Prezi, GoToMeeting, LiveMeeting, Adobe Connect, RingCentral, WebEx, SharePoint).
• Strong problem-solving and organizational skills.
• Empathy and adaptability in working with a variety of learners.
• The role may require a mix of on-site and remote work, depending on organizational needs.
• Knowledge of people leadership best practices and stays abreast with latest research and emerging trends regarding highly effective leaders.
• Capacity to analyze leadership challenges, identify development opportunities, and design effective interventions.
• Familiarity with leadership assessment tools (e.g. 360-degree feedback, personality assessments, leadership style inventories) and their interpretation.
• Skills in mediating conflicts and facilitating constructive resolutions among participants.
• Ability to manage stress, navigate challenging situations, and maintain a positive and supportive attitude.
• Ability to rapidly master new systems and tools and effectively educate others.
• Ability to mentor, guide, or coach team members and influence without having direct authority.
• Excellent facilitation and presentation skills for audiences at all levels and sizes
• Advanced Microsoft Suite skills.
• Strong commitment to developing and coaching others.
• Strong desire and willingness to provide both consultative/advisory support and hands-on execution.
• Strong commitment to innovation and continuous improvement.
• Ability and willingness to travel locally, regionally, and nationwide up to 30% of the time.
• Spoken and written fluency in English.
• This job requires use and exercise of independent judgment.

EDUCATION AND EXPERIENCE CRITERIA:

• Bachelor’s Degree in Human Resources, Organizational Development, Business, or related field required (Master’s degree preferred) OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
• Proven experience as a Learning Facilitator, Trainer, or Educator with a minimum of 5 years in the field.
• Experience facilitating and coaching senior leadership development programs.
• Experience coordinating programs with stakeholders.
• Experience with contributing to learning design with instructional designers as a practical application SME.
• Experience as a people leader is a plus.
• Experience in healthcare administration is a plus.
• Certified Talent Development Professional (CTDP), Certified Professional Learning Performance Professional (CPLP), Coaching Certification or similar certifications highly desirable.