JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last 5 years alone, our user base has grown by 400% to over 2 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
As a Senior Trading Operations Associate at NinjaTrader, you will work with a team of talented Trade Desk, Operations and Risk Management team members to provide trade-related assistance to our brokerage customers via world class, timely email and phone support. The ideal candidate can adapt to fluctuating volatility within the markets – able to seamlessly move between a fast-paced and slow-paced environment.
In this role, you will:
- Manage customer trade positions and perform trading operations risk management functions, including supporting post trade allocations, review and approve treasury requests, and set-up risk parameters for customers
- Work in a fast-paced trading environment with daily interaction across multiple business units (Compliance, AML, Engineering, Treasury)
- Identify Trading Operational control gaps and suggest process improvements
- Respond to inquiries from customers, exchanges, and regulatory agencies
- Monitor market trends, analyze data, and identify opportunities for proactive risk mitigation
- Perform general trading surveillance reviews, with a focus on potential market manipulation and disruption
- Monitor and evaluate trading performance, identifying areas for improvement and implementing necessary changes
- Manage everyday customers’ trading activity while being flexible for special bookings, allocations, FX trades, among other daily activities
- Discover and resolve trade breaks, perform end of day checks, and process commission discrepancies and adjustments, as needed
- Stay up to date with industry developments, market conditions, and regulatory changes that may impact trading activities
- Maintain a regular understanding of new Exchange Product offerings, including contract specifications and changing margin requirements
- Review and support contract expiration processing with a focus on ensuring the firm does not incur unwanted assignments
- Develop and maintain trading policies, procedures, and controls to ensure compliance and mitigate operational risks
Key Job Requirements:
- Preferred bachelor’s degree in finance or related field
- 1+ years in a Trading Operations, Risk or similar position
- Strong Microsoft office skills with an advanced skillset in excel and managing large datasets
- Tech savvy and able to troubleshoot computer issues directly with clients
- Comfortable learning our proprietary trading software
- Excellent written and verbal communication skills
- Ability to thrive in a team environment and willing to help in any situation
- Detail oriented, even while multi-tasking
- Positive attitude and eager to learn
- Willing and able to work alternate shifts when necessary (2nd, 3rd)
- Perform other duties, strategic projects and responsibilities as assigned
- Ability to work well with others and across functions (new accounts, support and customer service, marketing, finance, etc.)
Bonus Points for:
- Strong interest in financial markets - prior experience is a plus
- Foreign language - Preferably Spanish, Portuguese or French
Our Core Benefits Include:
- Hybrid Schedule with Extra Remote Flexibility (Totalling over 55% remote time)
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
- Flexible Spending Accounts for Transit and Parking
- Gym Membership
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
What the Team is Saying
What We Do
More than 1.8 million futures traders trust NinjaTrader's award-winning software and brokerage services to help them trade smarter. Since 2003, we've been building better futures for all traders by making futures trading more accessible, scalable, and user-friendly.
As a bold, innovative thought leader in the trading space, we build products and services that empower active futures traders to easily analyze and react to data from the world's leading financial markets. Veteran and new futures traders alike look to us for our always-on support, daily free education and analysis, access to developer apps, and much more.
We believe in the power of innovation to drive futures trading forward. Together, we continue to redefine what's possible in trading, advocate for our customers, and provide the best tools, support, and experiences to the fast-growing retail futures trading community.
Located in Chicago, our entrepreneurial, employee-centric culture is inspiring, innovative, and inviting. We're committed to diversity, equity, and inclusivity, so our team members feel at ease to be themselves and empowered to deliver the work they do best.
Why Work With Us
Our team members are our #1 asset and the signature ingredient to our success. When you join NinjaTrader, you become part of an innovative, forward-looking community that encourages creativity, collaboration and camaraderie to deliver the best futures trading experience possible to our more than 1.8 million users. See why better futures start here.
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NinjaTrader Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
