As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day. We have 3.44 PB of RAM deployed across our fleet of C* servers - and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As a Senior Technical Writer, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, UX designers, and QA testers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.
What You’ll Do:
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Produce high-quality documentation— new features, release notes, APIs, and more—to guide and educate customers.
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Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
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Contribute to our writing team’s standards, processes, and best practices.
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Build strong, cross-functional partnerships with designers, developers, product managers, and QA.
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Advise, assist, and mentor other writers, and participate in collaborative content reviews.
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Advocate for the customer in all aspects of your job.
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Help define our team’s strategy and vision while also independently managing your own projects.
What You’ll Need:
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Solid understanding of cloud security, application security, and other cloud-native technologies, such as containerization, orchestration, and serverless computing.
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Experience writing product documentation for cloud security products, SaaS applications, and cloud platform environments.
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Experience with DITA/XML and structured authoring.
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Demonstrated understanding of topic-based authoring and reusable information architecture.
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Experience using an XML authoring tool, preferably OxygenXML Editor.
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Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
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Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
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Dedicated user-centric approach to focus on what the customer needs, not what the system does.
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Experience exploring a customer’s problem space and addressing their needs through documentation.
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Exceptional audience analysis, written and verbal communication, and problem solving.
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Strong grasp of user experience fundamentals.
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Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.
Bonus Points:
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Experience writing deployment and integration documentation for technical audiences.
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Knowledge of and experience writing for the cybersecurity industry is strongly preferred.
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Experience using a Component Content Management System (CCMS).
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Passion for and track record of seizing opportunities for improvement at every turn.
#LI-MB1
Benefits of Working at CrowdStrike:
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Remote-friendly and flexible work culture
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Market leader in compensation and equity awards
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Comprehensive physical and mental wellness programs
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Competitive vacation and holidays for recharge
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Paid parental and adoption leaves
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Professional development opportunities for all employees regardless of level or role
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Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
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Vibrant office culture with world class amenities
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Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Top Skills
What the Team is Saying
What We Do
CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.
The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.
We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Why Work With Us
We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.
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CrowdStrike Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
