Sr. Technical Writer

Blockchains will only consider candidates who reside in the U.S. and do not require any VISA support.OUR VISION

In the transformative world of Web3, it is an individual’s fundamental right to own and control their digital identity. To ensure that the individual is paramount in Web3, we are developing tools that enable everyone to engage and transact online in a safe and trusted way.  Individuals are in control of what information they choose to share and with whom they choose to share it.  We are developing a pioneering platform that combines the power of social experiences with Web3 Identity.  This platform will provide individuals with access to interactive 3D experiences, verified communities, trusted transactions, the ability to prove ownership of their creations, and visibility and control over the data collected about them -- all designed to empower and benefit every Web3 user.

We believe that the decentralized nature of Web3 creates an opportunity for everyone to challenge the digital status quo—to own and control their identity, data, finances, creations, and future. This is the chance to get it right – to rally a movement of individuals focused on ensuring that Web3 belongs to everyone, not just to trillion-dollar companies. To fulfill this vision, we are seeking dynamic people who want to join us in leading the way to this new world.

WHAT YOU WILL DO

As our Technical Writer, you will collaborate closely with our engineering, product, and CX teams to create and improve documentation for features, concepts, guides, and knowledge bases. These materials will be aimed at end users, developers, and businesses. Your work will have a significant impact on the company’s growth, ensuring that our products and SDK(s) are supported by high-quality, comprehensive documentation. You will think creatively, experiment with, and incorporate leading software helping to improve the users' experience.

Documentation and Content Creation

• Disseminating technical information into easy-to-understand language for both technical and non-technical audiences.
• Creating software documentation after thorough collaboration with subject matter experts and technical staff.
• Improve existing product requirements and technical specifications to enhance the documentation and content creation processes.
• Thoughtfully utilizing combinations of textual and graphical elements to enhance understanding of complex systems and processes.
• Documenting and illustrating technical concepts for both end users, developers and business stakeholders.
• Writing FAQs, Knowledgebases and How-To Guides for end users and developers. (White papers would be a plus.)
• Create tutorials for a variety of use cases. Experience with creation of video tutorials (w/ narration) is a plus. 

Collaboration and Process Automation

• Working closely with engineering, product, architecture teams to understand and document technology.
• Thinking creatively and experimenting with leading software to improve user experience.
• Automating the generation of various documentation and formats.
• Ensuring documentation includes descriptions that explain concepts to decision-makers, CTOs, and managers as well as developers and users.
• Shaping and improving documentation processes to support the company’s growth and the quality of the product and SDK.

WHAT YOU WILL NEED TO SUCCEED

To ensure success, you must have the ability to read and understand code written such as C and TS/JS. You should be able to comprehend and explain complex technical concepts and have basic experience and knowledge in blockchain technology. You should have mastered technical diagramming tools such as “draw.io” and be familiar with graphical collaboration tools such as Miro and Figma.  Strong research and analytical skills, along with excellent technical writing and verbal communication skills, are essential. You should be detail-oriented, capable of handling multiple projects, and able to meet tight deadlines. Additionally, experience with Jira and Confluence, as well as proficiency with documentation publishing software such as GitBook and ReadTheDocs, is required. You are an experienced professional with a proven ability to prioritize tasks effectively, work independently, demonstrate initiative, and manage time efficiently to ensure the timely completion of all projects.

YOUR EDUCATION AND EXPERIENCE

You have a minimum of 5 years overall experience as a technical writer or software engineer, with at least 3 years in the role of technical writer, responsible for creating technical documentation.  A bachelor’s degree in Computer Science, Engineering, or equivalent is a plus.  

Blockchains, Inc. (“Blockchains”) is proud to be a diverse workforce, and we are committed to inclusion and diversity to ensure equal opportunity for all applicants. Blockchains provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, marital status, physical or mental disability, veteran status, or any other characteristic protected by federal, state, or local laws.

When you apply to a job on this site, the personal data contained in your application will be collected by Blockchains, Inc. (“Controller”), which is located at 610 Waltham Way, Sparks, NV 89437 and can be contacted by emailing [email protected]. Controller’s data protection officer is Edward O'Connor, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at [email protected]. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.