Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.
Veradigm offers provider practices a suite of easy-to-use healthcare provider solutions that help streamline clinical and financial workflows. We then deliver actionable insights to drive improved outcomes, reduce patients’ out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.
Our healthcare provider solutions help practices to:
- Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements.
- Improve practice financial performance and take advantage of the benefits of health information technology innovations.
- Enhance patient satisfaction by reducing high costs and long wait times common to many prescriptions.
- Get patients all their specialty medications faster and more easily.
Content and Education Specialist
This role is responsible for:
- Creating timely, relevant, and high-quality content that support the four pillars of our content strategy for the suite of Veridigm Provider products:
o Help center knowledge base, videos, and best practices
o In app-education that supports onboarding, just-in-time training, and introduces new functionality
o One-to-many knowledge sharing in webinars and in-person or video classes
o Learning paths for continuing education, supporting badges and certifications
- Creating content that supports users as they onboard, develop proficiency, master, and troubleshoot our products.
- Creating content that follows established branding, messaging, content guidelines, voice/tone, and style guides.
- Delivering help center support resources and learning paths that are flexible, simple, and intuitive.
Are you the right fit?
- Do you have experience developing role-based, self-paced content for education and support of multiple audiences?
- Are you passionate about empowering customers with knowledge that is easy to find, understand, and technically accurate?
- Are you comfortable using data to drive decisions about your content?
- Are you familiar with writing to meet accessibility standards?
- Do you regularly edit/audit and seek feedback on content to suggest improvements?
- Have you written content for cloud-based applications?
- Have you created content that is optimized for leveraging AI support workflows, such as chatbots?
- Comfortable being a user advocate?
Education:
- Bachelor’s Degree or equivalent technical/business experience
The ideal candidate will have:
- Bachelor's Degree or equivalent Technical / Business experience Required.
- MA/MS degree in one of the following disciplines: Technical Communication, English, Journalism, Instructional Design preferred.
- 4-7 years relevant work experience Preferred.
- 2 to 5 years of successful work as a Technical Writer. Advanced computer literacy and advanced knowledge and use of major documentation design tools used in the department. 8 years overall experience.
- Technical Communication certification offered by an educational institution preferred.
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Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are . Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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What We Do
Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve.
We build solutions that are designed to help healthcare stakeholders to improve patient lives through data driven insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. As a result, Veradigm attracts leaders in healthcare, technology, and innovation, seeking to work with us to deliver insights and solutions to the benefit the healthcare ecosystem with the objective being to improve healthcare quality while lowering the cost of healthcare.
Veradigm is an organization comprised of passionate and energetic people whose everyday focus is on helping all healthcare stakeholders drive the best care possible for healthier communities. We believe diversity is the foundation of innovation, and we are dedicated to fostering an inclusive environment that supports the talents of all people
