As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role
As a Senior Technical Writer, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, and UX designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.
What You’ll Do:
Produce high-quality documentation that guides and educates customers.
Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
Build strong, cross-functional partnerships that enable you to develop a clear content strategy and best-in-class documentation experience for our customers.
Contribute to our writing team’s standards, processes, and best practices.
Advise, assist, and mentor other writers, and participate in collaborative content reviews.
Advocate for the customer in all aspects of your job.
Help define our team’s strategy and vision while also independently managing your own projects.
What You’ll Need:
Proven experience as a technical writer in the software industry with a track record of delivering contextually-relevant content experiences.
Deep understanding of content strategy and examples of how you implemented it to improve the impact and usefulness of documentation.
Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
Dedicated user-centric approach to focus on what the customer needs, not what the system does.
Experience with DITA/XML and structured authoring.
Demonstrated understanding of topic-based authoring and reusable information architecture.
Experience using an XML authoring tool, preferably OxygenXML Editor.
Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
Exceptional audience analysis, written and verbal communication, and problem solving.
Portfolio of writing samples that clearly communicate technical information.
Bonus Points:
Experience writing deployment and integration documentation for technical audiences.
Knowledge of and experience writing for the cybersecurity industry is strongly preferred.
Experience using a Component Content Management System (CCMS).
Experience using a Content Delivery Platform (CDP).
Passion for and track record of seizing opportunities for improvement at every turn.
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
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Right to Work
CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $110,000 - $190,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.What the Team is Saying
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What We Do
CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.
The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.
We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Why Work With Us
We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.
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