Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Join the Thermo Fisher Scientific team to make a positive global impact. Help us achieve our Mission of making the world healthier, cleaner, and safer. Develop solutions for tough challenges like environmental protection, food safety, and cancer research.
Mission
Becoming a member of the GTS team in The United States. This group provides phone support to field service engineers and help support high level problems both remotely and onsite. They are also involved in new product support and field service engineer training.
The Global Technical Support Engineer provides technical support to address field problems, working closely with colleagues from Customer Service, GTS in Europe and Brno, and Application. They handle stress well, prioritize customer satisfaction, and succeed through dedication, passion, and technical expertise.
The Position
Specific work associated with this opportunity include:
- Engage with service field service to support customers.
- Provide technical support up to system-level of TEM products. This means phone and email support as well as traveling to customer sites and repair down tools that are under critical issue. This also includes training the onsite engineers while doing repairs.
- Coordinate the progress of agreed schedules and action items.
- Participates in improvement projects for products and processes.
- Develop close relation with GTS engineers in Brno and the Netherlands.
Position Requirements
The successful candidate will possess the following skills:
- Minium education is a Bachelor or University degree in technical direction, or a combination of education and experience that demonstrates the required skills.
- Highly hands-on technical problem-solving.
- Experience in high-tech industry environment in TEM service.
- Experience with project management.
- Minimum of 8 years experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer steppers, Medical Equipment (e.g. MRI-scan) or tech skills that show the right expertise.
- Experience with demanding customers and understanding customer relations and intimacy.
- Self-starter who is also highly productive when working on their own.
- Traveling (25% - 30% of working time).
- Proficient in English (verbal and in writing); other language skills are an asset.
- Good skills in persuading, inspiring, developing and motivating are required to collaborate with other people.
Proficiencies
- Detailed Problem solving, getting results.
- Planning / Prioritizing & Goal setting.
- Influence & Persuasion and Decisiveness.
- Tolerance of Ambiguity.
- Flexibility.
- Relationship building.
At Thermo Fisher Scientific, we strive to empower our customers to make the world a better place - healthier, cleaner, and safer. Discover the 5 reasons why our colleagues love working with us. As a team of 100,000+ colleagues, we are guided by our shared values: Integrity, Intensity, Innovation, and Involvement. Together, we accelerate research, overcome scientific challenges, cultivate technological innovation, and provide support to those in need. Join us at Thermo Fisher Scientific and be join a diverse and inclusive community.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Thermo Fisher Scientific provides accessibility services for job seekers with disabilities. This includes assistance for hearing, vision, mobility, or cognitive impairments. If you need accommodation to apply for a job, please contact us at 1-855-471-2255* and provide details about your required support.
- This phone line is only for job seekers with disabilities who need help or an accommodation for the application process. Messages about non-disability related issues won't get a response.
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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