The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleWe are seeking a Senior Technical Support Engineer to join our Petroleum Supply chain (PSC) Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.Your Impact- Assignments will be varied. Your time will be divided between solving customer problems with our PSC software via telephone/web, deploying Unified Solutions like AUP, AUS and Workflow tools, delivering high quality training on our PSC product line and other department projects as needed.
- Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations for customers to achieve more business value from our products.
- Drive improvement in our Unified Solutions software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
- Serve as a key focal point for problem escalation and resolution.
- Develop and maintain Unified training course materials and curriculum to include newly released functionality and the latest trends in PSC Technology.
- Author white paper solution articles for publication to the user community through our support web knowledge base.
- Test pre-released versions of AspenTech software.
- Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
- Travel to customer sites if required. Travel is usually around 30-40% including international.
- Bachelor’s, Master’s, or Ph.D. in Chemical Engineering or a related discipline
- 2–5 years of experience in refinery planning and/or scheduling within an industrial environment (university-level projects may count toward some of the experience)
- Strong hands-on problem-solving skills with a focus on delivering high-quality results
- Excellent communication, interpersonal, and customer relationship management skills
- Ability to work effectively in diverse teams with people from varied backgrounds
- Proven ability to convey complex information in a clear and concise manner
- Experience with Aspen PIMS, AO Technology, Aspen Petroleum Scheduler, Aspen Unified Solutions, or relevant technologies
- Knowledge about Refinery Scheduling and Blending and Margin Optimization
- Experience in Teaching is added advantage.
- #LI-RK1
Similar Jobs
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain.
By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
