- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Sr. Technical Support Engineer – Intake and Orchestration at Coupa:
As a Technical Support Engineer, you will help Coupa’s enterprise customers and partners get the most out of our Intake and Orchestration platform (Formerly Tonkean). You will troubleshoot technical issues, guide customers on best practices, and work closely with senior teammates and Engineering to find solutions.
You will also be the voice of the customer for our Product and Engineering teams. This is a hands-on, fast-paced role, and you will start with a structured onboarding and training program to build your confidence with the platform and our support processes.
What You’ll Do
- Provide technical support to enterprise customers and partners via Zoom, Slack, and email, meeting internal and customer-facing SLAs
- Troubleshoot Intake and Orchestration ecosystem issues, including application and data integrations, APIs, and webhooks, and escalate to senior teammates or Engineering when needed.
- Reproduce customer issues and file clear, detailed bug reports for Engineering
- Configure Intake and Orchestration to meet customer use cases, propose solutions, and flag areas of complexity for team input
- Educate customers on Intake and Orchestration best practices and share their feedback with Product Management
- Create Intake and Orchestration knowledge base articles and internal documentation.
What You Will Bring to Coupa
- Bachelor's degree or equivalent work experience
- 4+ years of experience in technical support, consulting, or a similar customer-facing technical role with strong troubleshooting experience. You must have experience supporting external enterprise customers
- Familiarity with REST APIs, webhooks, and tools such as Postman and Jira
- Exposure/familiarity with Agentic AI workflows
- Excellent English written and verbal communication skills, with strong attention to detail.
- A customer-first mindset with ownership, empathy, and the ability to learn quickly in a fast-changing environment and work independently
- Availability to work 8:00 AM – 5:00 PM Pacific Time, flexible to occasional schedule changes
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- Bachelor's degree or equivalent work experience
- 4+ years of experience in technical support, consulting, or a similar customer-facing technical role
- Strong troubleshooting experience
- Experience supporting external enterprise customers
- Familiarity with REST APIs and webhooks
- Experience with Postman and Jira
- Exposure to Agentic AI workflows
- Excellent English written and verbal communication skills
- Strong attention to detail
- Customer-first mindset with ownership and empathy
- Ability to learn quickly and work independently in a fast-changing environment
- Availability to work 8:00 AM to 5:00 PM Pacific Time with occasional schedule changes
What the Team is Saying
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
