Sr. Technical Support Engineer

Description
Exabeam is a global cybersecurity leader that delivers AI-driven security operations. High-integrity data ingestion, powerful analytics, and workflow automation power the industry's most advanced self-managed and cloud-native security operations platform for threat detection, investigation, and response (TDIR). With a history of leadership in SIEM and UEBA, and a legacy rooted in AI, Exabeam empowers global security teams to combat cyberthreats, mitigate risk, and streamline security operations. Learn more at www.exabeam.com .
Job Summary
This Customer Success Engineer role has a dynamic nature where you will provide technical troubleshooting assistance and resolutions for customer problems and interface with internal engineering teams on various product issues.
At Exabeam , we encourage growth and nurture potential. In addition to delivering success for our clients, you will contribute to projects revolving around tooling, knowledge management, our growing market place of solutions, and more . You will join a team of engineers with deep security and data science expertise and will hone your skills related to Cyber Security and Distributed Systems running on Linux while supporting enterprise software customers.
We work together, we win together. Exabeam develops the skills needed to grow in your career and promotes from within. Whether it's for a customer or a team member, we seek to make a real impact and create a valuable experience.
Responsibilities:

• Exemplify Exabeam's commitment to our customers

• Oversee systems incidents underway to ensure they progress toward resolution

• Collaborate on continuous improvement of technical and client interaction skills

• Serve as primary interface between Customer Success, Engineering, and Product Management for ongoing issues and longer-term solutions

• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround

• Reproduce system issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

Requirements:

• Experience with Linux and comfort at the command line are must-haves

• Knowledge in the following areas is a plus: Docker, Elasticsearch, Hadoop, MongoDB, Consul, Etcd, LDAP, AD, Networking, JVM, Systemd, rsyslog, shell scripting

• Familiarity with Regular Expressions, Python scripting, and VMWare solutions are also a plus

• Ability to isolate problems between hardware and software and provide information to appropriate development team(s)

• Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution

• Superior written and verbal communication skills are a must

• Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates

• BS/MS in Computer Science or equivalent experience

• Self-motivated with a strong desire to reach your potential and grow your career at Exabeam with further opportunities

Exabeam Total Rewards offers you:
(Subject to applicate eligibility requirements)

• Medical Insurance starts on Day 1
• 50k Maternity Coverage
• Generous PTO and Monthly Thank You Days
• Hybrid Friendly Environments
• Culture Building Initiatives

Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.
Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here .