The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleSr Technical Support Engineer – Digital Grid Management SolutionsAspenTech is looking for talented Technical Support Engineers to join our team, specializing in Digital Grid Management (DGM) Solutions. This role offers the opportunity to work with cutting-edge technology, providing world-class customer support, training, and expertise in implementing AspenTech solutions for utility automation and control systems.Your Impact
Key Responsibilities:
Provide technical support for AspenTech’s Digital Grid Management solutions, addressing challenges related to utility automation and control systems.
Deliver training sessions for customers on AspenTech’s grid management solutions, focusing on how to optimize the software in real-world utility environments.
Assist in pre-sales consultations, helping prospects identify their business challenges and positioning AspenTech products as the ideal solution.
Troubleshoot automation and grid management-related technical issues, working with internal teams to ensure prompt resolutions.
Support the development of customer-focused training materials and industry best practices.
Travel to customer sites as needed, typically less than 25%.
quired Qualifications:
Bachelor’s degree in Electrical Engineering, Systems Engineering, or a related field, or equivalent years of relevant experience. A Master's degree is a plus.
Experience in utility automation, grid management, or control systems.
Familiarity with public utilities, with a strong understanding of automation technologies and industrial processes.
Strong customer-first mindset with the ability to troubleshoot complex technical issues.
Preferred Qualifications:
Experience with AspenTech products or similar advanced software from other vendors is a plus.
Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
Strong interpersonal skills with a commitment to building lasting customer relationships.
Willingness to travel as needed for customer engagements, including international travel (less than 25%).
Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.
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Skills Required
- Bachelor's degree in Electrical Engineering, Systems Engineering, or related field, or equivalent experience
- Experience in utility automation, grid management, or control systems
- Familiarity with public utilities and understanding of automation technologies
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
