Responsibilities:
- Assist in resolving product or escalated service problems by clarifying the customer's complaint.
- Coordinate with team lead and/or manager to gather important customer feedback.
- Create opportunities for upsells and or cross-sells that can be referred to the Sales Team.
- Provide top-notch services that will delight customers to assist with the continuous improvement of web applications.
- Ensure proper escalation to internal stakeholders when needed.
- Apply relevant AI applications to increase efficiencies in pursuit of enhancing personal and team efficiency.
- Perform QA functions related to product development and pre-product releases.
- Log, update, and document customer inquiries to ensure high levels of customer support for existing clients.
Requirements:
- Bachelor's degree in Business Administration or relevant, or relevant experience
- 3+ years of experience in a customer support role
- Ability to gather and examine data to assist with support issues and provide action items for others in the organization.
- Proven computer skills and comfortable using online technologies.
- Experience working with novice computer users and patience.
- Familiar with AI tools and relevant applications
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
