WellSky is seeking an energetic and personable Sr. Technical Support Analyst in or willing to relocate to the Kansas City metro to join our Connected Networks team. As a Sr. Technical Support Analyst, you will provide application support to our clients, leveraging a variety of tools to troubleshoot and resolve application support issues. You will also work with Support Engineers, Solution Management, and other resources across the company in order to shape and drive forward the evolving vision for WellSky's Connected Networks. Our goal is to ensure that our clients feel supported and can focus on providing care to the populations they serve.
A day in the life!
You will be responsible for the following:
- Review, troubleshoot, and document escalated software operational issues and technical issues
- Assist Engineering and QA in identifying, debugging, testing, and resolving client-facing application issues
- Document SalesForce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications
- Escalate unresolved issues with thorough documentation as required, maintaining ownership of issue through resolution
- Ensure required response time and resolution times are met
Do you have what it takes?
Required Experience:
- Bachelor’s degree in a related field
- 4-6 years related work experience
- Ability to work as part of an on-call rotation
- Availability to work a Monday-Friday shift between 7am - 6pm CST
Do you stand above the rest?
Preferred Experience:
- Experience engaging with customers
- Experience using analytical tools such as Excel or SQL
- Experience with HL7
- Experience in healthcare support
Additional job expectations applicable to this position include:
- Willingness to work additional or irregular hours as needed
- Working in accordance with corporate and organizational security policies and procedures
- Performing other responsibilities as assigned
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
Top Skills
What We Do
WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide.
WellSky serves more than 20,000 client sites around the world — including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations.
Informed by 40 years of providing software and expertise, WellSky anticipates providers’ needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world.
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