Sr. Technical Specialist

The Role
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.

We are recruiting for a Senior Technical Specialist to join our team on a 6-month contract basis. Based at our Eight Mile Plains office and reporting to the Manager, Professional Services, you will combine your technical and project management expertise to ensure the successful delivery of our Veterinary Practice Management Solutions to our vet clinic customers.

Your responsibilities will include –

• Working closely with our technical services, support, customer success and Implementation teams around any technical consultation required on a customer project or task.
• Determining the best methodology to deliver complex technical projects or tasks and enhance mechanisms for continuous improvement.
• Being actively involved in project planning, estimating timelines, and managing the technical aspects of project execution.
• Troubleshooting technical challenges, issues or escalations arising from the Support team.
• Maintaining qualitative and quantitative data on team performance and reporting on a regular basis.

About You

Ideally you will display –

• Relevant tertiary or Tafe qualifications in Information Technology, coupled with a demonstrated experience in technical helpdesk/desktop support.
• Technical skills in software and hardware infrastructure and the ability to troubleshoot escalated Level 2 and Level 3 technical support issues.
• Demonstrated experience with both traditional client-server systems and modern SaaS solutions based around Microsoft Azure.
• Experience working with a SaaS, subscription service model within a B2B market will be advantageous.
• Solid understanding of security principles related to SaaS and client-server environments, including data encryption, access control, and secure coding practices.
• Experience with security compliance standards (e.g., GDPR, HIPAA, etc.) is advantageous.
• Well-developed communication skills to communicate with a wide range of internal stakeholders as well as external customers.

Why Join Us?

At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include –

• Generous discounts on our range of animal health food & enrichment products.
• Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
• Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
• Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations).
• Free 24/7 access to our Employee Assistance Program.
• Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards.
• Professional development through our Leadership Development & Emerging Leadership courses.
• Access to annual flu vaccinations.
• Annual volunteer days.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.