Sr. Technical Scrum Master

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Position Purpose: Cloud Platform Services and API

This position will focus on supporting our most critical customer-facing applications/systems like llbean.com through project leadership responsibilities on our Cloud Platform Services and API Teams. Works under minimal supervision to plan, direct and coordinate activities of large, long-term, inter-departmental infrastructure or development project(s) to ensure goals and objectives of the project(s) are accomplished within prescribed timeframe and budgetary parameters.

Candidates must have recent, real-world Agile framework experience

We offer:

• Extraordinary employee experience 

• Flexible schedule

• Work from home up to 5 days a week

• Fitness subsidy

• Education subsidy

• 3 paid days to enjoy outdoor activities

• 5 Personal/sick days

• L.L.Bean employee discount

• Asociación solidarista

• Life and medical insurance

• Company doctor 

About the role:

Communication and Presentation

• Keeps stakeholders, including management, informed of progress to goal; negotiate adjustments to the schedule and resources to ensure overall quality of completed project

• Functions as central point for all project communications

• Leverages most effective means of communication based on situation/urgency

• Develops and delivers presentation content to drive understanding and alignment across Team and Project Sponsors (Governance structure)

Establishes Effective Project Governance

• Identifies and facilitates acquiring a Sponsor role that is executed at the appropriate level of the organization

• Identifies and facilitates acquiring a Steering Group that is supporting/influencing the Sponsor while representing cross-functional perspective with common project goals

• Identifies and facilitates acquiring a Stakeholder Group that represents and can influence project direction and deliverables

Vendor Management

• Collaborates to develop a positive relationship between L.L.Bean and vendor(s) to ensure successful project deliverables

• Negotiates contracts and Non-Disclosure Agreements with vendors and monitors project deliverables. Transitions vendor contracts to internal support owner to ensure understanding and compliance with service level agreements

• Tracks and maintains vendor deliverable costs

Risk Management

• Identifies & analyzes project risks to determine highest potential risk exposure that should be proactively managed

• Identifies & focuses resolution of issues and risks using appropriate levels of escalation considering impact to scope, schedule, budget or quality

Project Detail and Schedules

• Develops a project work breakdown structure

• Develops and manages a project schedule/timeline using Agile frameworks

• Develops, monitors, and manages the project staffing plan and resource allocations approved by resource managers

• Determines Resource Assignments with task estimates (ETC's)

• Use negotiation skills to balance completing work with resources needed to achieve project success

Project Cost Management

• Forecast project costs according to Company accounting guidelines and with clear Capital and Expense implications

• Manages actual cost to budget with a clear indication of variance

• Proactively identifies when a cost variance allows for returning funds (under spend) or when additional budget is required to execute the approved scope/benefits

About you:
Education Level: 4-Year Bachelors Degree
Years of Experience: 7+ in the role

English level: C1 (Advanced)

Skills and Qualifications:

• Strong hands-on project management & Scrum Master skills - at least 5 years of experience managing complex IT efforts

• Management of large teams with members working in multiple locations

• Experience structuring work into various workstreams within a large project and managing multiple IT projects concurrently

• Strong applied use of PM & Scrum tools/techniques (planning, risk management, budgeting, cost control, assessment, software/SaaS acquisition/RFP, develop & management of Jira board, Scrum ceremonies, Kanban, etc.).

• Experience with vendor contracts and vendor management

• Excellent communication skills (oral and written), English-language skills, facilitation skills, etc. and ability to represent work at all levels of the organization (up to Executive levels)

• Excellent people skills – developing strong relationships, building a trusting team environment, and ability to listen & translate into actionable plans

Experience with the following is desired, but not mandatory:

• Cloud Platforms in support of omni-channel customer technologies like ecommerce websites

• WorkOtter, Jira, SharePoint, Excel, PowerPoint

• Understand business process transformation and change management practices

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.