Job Description
The Senior Technical Project/Program Manager leads complex, technology-driven projects and initiatives from planning through delivery, release, and post-implementation transition.This role is responsible for and equally accountable for the successful completion of one or more related projects or initiatives by coordinating team efforts, managing schedules, milestones, budgets, risks, dependencies, and aligning stakeholders. This position facilitates Agile delivery by overseeing governance, delivery planning, cross-team coordination, and ensuring clear and transparent visibility into project or initiative health. The PM serves as the primary point of contact for all matters concerning the project.
What You’ll Do
- Lead the planning, execution, and delivery of digital technology initiatives by developing and managing integrated project plans, schedules, milestones, roadmaps, and release timelines.
- Coordinate cross-functional efforts across Agile teams, engineering, product, business stakeholders, vendors, and enterprise programs to ensure successful delivery outcomes.
- Maintain sufficient technical and product knowledge to anticipate delivery risks, support tradeoff discussions, and help resolve technical blockers and dependencies.
- Identify, assess, track, and manage project risks, issues, assumptions, dependencies, and decisions, ensuring timely escalation and resolution when needed.
- Ensure alignment with organizational governance standards, delivery methodologies, compliance requirements, and quality expectations.
- Manage project resources, capacity planning, team allocations, and delivery constraints while supporting accurate forecasting and execution planning.
- Track and oversee project budgets, financial forecasts, vendor commitments, and resource impacts, providing visibility into factors affecting scope, timeline, and business outcomes.
- Build and maintain effective relationships with business leaders, product teams, technology partners, architects, vendors, and other key stakeholders.
- Serve as the primary point of contact for project communications, status reporting, risk management, escalations, and stakeholder engagement.
- Translate complex technical delivery information into clear, actionable updates for business partners and executive leadership.
- Support Agile delivery practices through PI planning, sprint and release coordination, dependency management, and cross-team execution oversight.
- Coordinate release readiness activities, approvals, implementation planning, change management, and transition to production support.
- Monitor delivery performance, quality, scope, schedule adherence, and issue trends to promote predictable and high-quality outcomes.
- Contribute to program-level initiatives and continuous improvement efforts by enhancing delivery practices, governance processes, dependency management, reporting, and cross-functional collaboration.
What You Bring
- Bachelor's degree or advanced degree (where required)
- 5+ years of experience in related field.
- In lieu of degree, 7+ years of experience in related field.
Bonus Points
- Significant experience leading complex technology projects, technical programs, or enterprise delivery initiatives from planning through execution and implementation.
- Advanced expertise in project management disciplines, including risk management, resource planning, budget management, stakeholder engagement, decision-making, and cross-functional team leadership.
- Strong understanding of Agile delivery methodologies, SDLC, technical dependency management, release planning, governance frameworks, and enterprise delivery practices.
- Proven ability to collaborate and influence across business, product, technology, architecture, finance, vendor, and executive leadership teams while effectively communicating project status, risks, dependencies, and key decisions.
- Experience supporting Agile execution, vendor management, business readiness, change management, and release coordination; PMP, Agile, Scrum, SAFe, or related project management certification preferred.
What You’ll Get
- The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
- Work-life balance, flexibility, and the autonomy to do great work
- Medical, dental, and vision coverage along with numerous health and wellness programs
- Parental leave and support plus adoption and surrogacy assistance
- Career development programs and tuition reimbursement for continued education
- 401k match including an annual company contribution
- Learn more
Where You’ll Work
Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.
In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.
Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.
#LI-Hybrid
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
Skills
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Skills Required
- Bachelor's degree (or advanced degree)
- 5+ years of experience in related field (or 7+ years in lieu of degree)
- Experience leading complex technology projects or technical programs from planning through execution and implementation
- Strong understanding of Agile delivery methodologies, SDLC, release planning, and dependency management
- Experience with risk management, resource planning, budget tracking, and vendor management
- Ability to coordinate cross-functional teams and communicate technical delivery status to executives and business partners
- Experience supporting Agile execution, PI planning, sprint and release coordination, and change management
- PMP, Agile, Scrum, SAFe, or related project management certification
What We Do
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Our company is a not-for-profit with headquarters in Durham and major operations in Winston-Salem and Fayetteville. In all we employ more than 4,500 North Carolinians and serve more than 3.7 million customers. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. Blue Cross NC is an independent licensee of the Blue Cross and Blue Shield Association.
